Customer Service Manager Assistant

2 weeks ago


Centreville, Maryland, United States Food Lion Full time
Job Summary

We are seeking a highly skilled and experienced Customer Service Assistant Manager to join our team at Food Lion. As a key member of our Front End operations, you will be responsible for providing exceptional customer service, managing the Front End during designated hours, and ensuring that all duties and responsibilities are met.

Key Responsibilities
  • Customer Service: Provide fast and easy customer service, maintain an atmosphere of enthusiastic customer awareness, and serve as a model for customer service.
  • Front End Management: Manage the Front End during designated hours, maintain an efficient and productive operation, and ensure that all advertising and sales promotion materials are properly utilized.
  • Inventory and Shrink Management: Monitor shrink, ensure that inventory and moneys are accounted for, and provide coaching for associates to recognize and prevent losses.
  • Training and Development: Train and develop Office Assistants and Cashiers, and ensure that all associates operate registers and serve customers in accordance with established policies and procedures.
  • Communication: Communicate all cash variances to the Customer Service Manager, research over/short discrepancies, and ensure compliance with local, state, and federal regulations.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: 2+ years of experience in customer service or a related field.
  • Skills: Excellent customer service skills, ability to work in a fast-paced environment, and strong communication skills.


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