Assistant Manager
1 month ago
About The Dog Stop Centreville
The Dog Stop Centreville is a leading provider of dog daycare, boarding, grooming, and retail services. We are seeking an experienced and enthusiastic Assistant Manager to join our team.
Job Summary
The Assistant Manager will assist the Manager and Dog Care Manager in day-to-day operations, overseeing employees in all aspects of The Dog Stop. This role requires a proactive leader who can ensure smooth operations and maintain the highest standards of care and service.
Key Responsibilities
- Assist the Manager and Dog Care Manager in daily operations
- Ensure compliance with the Operations Manual
- Maintain a strong company culture aligned with The Dog Stop values and mission
- Prioritize health and safety protocols for both staff and dogs
- Delegate responsibilities, encourage accountability, and provide constructive feedback to team members
- Flexibility to work outside regular hours, including weekends and holidays as needed
Back-End Specific Job Functions
- Help DCM Manage inventory of supplies specific to back-end operations
- Provide ongoing guidance and support to back-end staff
- Assist with disinfecting, bathing, and daycare procedures as required
- Help in monitoring the daycare rooms
- Coordinate daily tasks and prioritize duties efficiently
- Perform cleaning tasks including handling dog waste, laundry, dishes, and deep cleaning duties
- Maintain grooming room
- Supervise playgroups to ensure a safe and enjoyable environment
- Monitor the health and behavior of all dogs, promptly addressing any issues
- Prepare and distribute meals for all dogs in the facility
- Maintain accurate records of dog health, behavior, and incidents
- Train and mentor staff in best practices for dog care and handling
- Ensure all cleaning and maintenance tasks meet high standards
- Follow pet feeding and medication schedules as needed
Front-End Specific Job Functions
- Welcome and greet customers upon entry
- Conduct Check-In and Check-Out procedures using the point-of-sale system
- Process customer payments accurately
- Answer incoming telephone inquiries professionally
- Provide facility tours to potential customers as required
- Perform additional tasks as delegated by the Manager or Dog Care Manager
- Informing the BOH the grooming schedule and periodically checking in with them to make sure the task has been completed
Social Media Content Creation and Management
- Develop and maintain engaging social media content that reflects The Dog Stop culture and values
- Capture and create appealing photos and videos of dogs
- Assist in curating and scheduling social media posts to promote the facility
Benefits
- Competitive salary
- Discounts on retail products and services
- Bring your dog to work
- Paid vacation days
- Fun and exciting work environment
Necessary Qualifications
- 2 years' experience in retail and customer service
- 3 professional references
- Excellent communication skills
- Basic computer skills
- Flexible schedule and ability to work weekends
Apply today to join a great team working to provide the best dog care available in this booming industry
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