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Product Support Representative

2 months ago

Chelmsford, United States Chadwick-BaRoss Full time
Job DescriptionJob DescriptionThe Product Support Representative supports the growth and management of sales for the Parts and Service Departments within their assigned territory and region. This role ensures customer satisfaction, provides technical and parts support, and collaborates with various departments to maximize performance and achieve sales targets.
WHAT’S IN IT FOR YOU?
  • Competitive salary
  • Medical, Dental & Vision Insurance options for employee and family
  • Employer-provided short-term disability and basic life insurance
  • 3 weeks paid time off
  • Retirement savings program with generous company match
  • 10 paid holidays per year
  • Wellness Programs
  • The opportunity to join a continuously growing organization that values diversity and inclusion
OUR IDEAL CANDIDATE
  • Experience in product support or a related field in the heavy equipment industry
  • Mechanical aptitude and strong problem-solving skills
  • Detail-oriented with excellent organizational skills
  • Bachelor’s Degree preferred
  • Valid driver’s license
  • Excellent written and verbal communication skills
  • Ability to travel regularly as required
WHEN YOU JOIN US YOU WILL
  • Provide customer support for technical and parts inquiries
  • Drive customer satisfaction through proactive engagement and excellent service
  • Develop strategies to maximize the potential of the assigned territory
  • Promote and sell machine service work, maintenance contracts, and extended warranties
  • Establish and maintain strong relationships with customers
  • Provide technology and connectivity support (telematics, GPS, etc.)
  • Collaborate with regional management to align product support operations with sales initiatives
  • Attend company meetings, trade shows, and events as required
  • Demonstrate integrity, fairness, and accountability in all actions
*Chadwick-BaRoss, Inc and Thompsonrolec Enterprises. is an Equal Opportunity Employer and welcomes all qualified individuals to apply regardless of race, gender, gender identification, sex, sexual orientation, disability, national origin, armed-services status, age, or any other classification protected by local, state, or federal law. Accommodations are available on request for candidates taking part in all aspects of the selection process.*

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