Customer Service Representative/Operations Coordinator

1 week ago


Chelmsford, Massachusetts, United States VILLAGE Inc Full time
About Village Inc.

Village Inc. is a reputable and established company in the home services industry, dedicated to providing exceptional customer experiences. We are seeking a highly organized and efficient Customer Service Representative/Admin to join our team.

Job Summary

We are looking for a professional and courteous individual with excellent communication skills to handle customer inquiries, provide support, and contribute to our company's growth. The ideal candidate will be a self-starter with a high level of accuracy and efficiency, able to multitask and work effectively in a team environment.

Key Responsibilities
  • Answer customer calls and respond to inquiries in a professional and courteous manner.
  • Use a company-prepared script to guide customers to the best service solution for their home.
  • Provide a sense of calm and empathy to customers, ensuring they feel comfortable and supported.
  • Conduct follow-up calls to check in on past customers and assess their current needs.
  • Take detailed notes from customer calls and enter them into our system.
  • Process and submit rebate paperwork, register product equipment, and maintain records of installs and purchase orders.
Requirements
  • High School Diploma/GED required.
  • Self-starter with a high level of accuracy and efficiency.
  • Exceptional verbal and written communication skills.
  • Courteous and professional manner, with strong customer service skills.
  • Computer literacy and strong typing skills.
  • Excellent multitasking and follow-up skills, with high attention to detail.
  • Able to work independently and as part of a team.
  • ServiceTitan experience is a major plus.
  • The willingness to learn and grow within the company.
  • Previous HVAC/Plumbing admin/CSR experience is a big plus.
  • Bilingual a plus, not required.
What We Offer
  • $20-30/hr. (Based on skills and experience).
  • Health & Dental Insurance.
  • Company Paid Life Insurance.
  • SIMPLE IRA 3% Company Match.
  • Vacation & Sick Time.


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