Customer Account Manager

2 weeks ago


Gilbert, United States GMP, Inc. Full time
Job DescriptionJob DescriptionOverview

We are seeking a dynamic and motivated Customer Account Manager to join our team in Gilbert, AZ. In this role, you will be the primary point of contact for our valued customers, ensuring their needs are met while fostering strong relationships. If you have a passion for customer service and experience with ERP software, we want to hear from you

Responsibilities
  • Manage and nurture customer accounts to ensure satisfaction and retention.
  • Serve as the main liaison between customers and internal teams.
  • Utilize ERP software to track customer interactions and manage account details.
  • Develop detailed tracking methods to monitor progress and manage changes to ensure on time delivery.
  • Works within customer portals to retrieve relevant information relating to orders and requirements.
  • Pulls, reviews and uploads customer forecasts.
  • Analyzes customer forecast information for accuracy to hold the customer and our organization accountable to the build schedule execution.
  • Receives and reviews purchase orders for lead time, pricing, and quality requirements.
  • Input sales orders.
  • Creates jobs to facilitate manufacturing of products to fulfill sales orders.
  • Works with Engineering, Production and Quality departments daily to disseminate customer requirements and to gather information to respond to customer inquiries.
  • Provides regular and relevant customer feedback to internal teams.
  • Provide financial and production data analysis to leadership and accounting.
  • Ensures all reports and administrative requirements are completed accurately and in a timely manner.
  • Reviews customer scorecard metrics including Quality and Delivery and works to help improve.
  • Facilitates RMA’s
Qualifications
  • 3+ years experience in account management or customer service roles, preferably in Aerospace Industry.
  • Strong knowledge of ERP software and its application in customer management.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Strong problem-solving skills and attention to detail.
  • Ability to manage multiple accounts and prioritize tasks effectively.
  • U.S. Person Requirements - Due to compliance with U.S. export control laws and regulations, candidate must be a U.S. Person, which is defined as a U.S. citizen, a U.S. permanent resident, or have protected status in the U.S. under asylum or refugee status.

Machines & technologies you'll use:

  • ERP Software

Salary info:

$22.60 - $30.77 / hr


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