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Front Office Manager

3 months ago

Newport News, United States Holiday Inn City Center Newport News Full time
Job DescriptionJob DescriptionIf you are interested in a career with a team who makes a point to live their core values, invest in their culture, and offer you opportunities to learn and grow, you want to apply for this role

LTD Hospitality Group is seeking highly motivated, enthusiastic, and strategic leaders with expertise in effective and efficient hotel operations as a Front Office Manager.

LTDs core values focus on people, relationships, and opportunities. Our ideal candidates will focus on these values as well

We are seeking that special individual who exudes a passion for the hospitality industry and will attract and inspire associates to cultivate an exceptional guest experience.

The Front Office Manager is responsible for the operation of the Front Desk by directing, controlling and supervising Front Desk related resources to ensure the best possible guest satisfaction, associate morale, standards, training, & profit.
  • Supervise & coordinate the activities of the Front Desk, Service Express Agents, Night Audit and, Shuttle Van Drivers.
  • Interview & hire Front Desk related staff as needed and provide the necessary job specific orientation & training.
  • Recommend or initiate personnel actions such as promotions, transfers, discharges, and disciplinary measures.
  • Analyze and resolve work problems or assist associates in solving work related issues.
  • Maintain and improve guest service & courtesy control programs according to Company & brand standards.
  • Ensure every effort is made to attain the best possible average rate and room occupancy.
  • Ensure all Front Desk personnel are trained in proper credit policies & procedures to minimize bad debt and other related issues.
  • Respond promptly to any guest problem or complaint in a professional manner to attain desired guest resolution.
  • Other and all duties, projects, and tasks as assigned by employees manager.

Required Knowledge, Skills, and Abilities (KSAs)
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Additionally, the requirements listed below are representative of the knowledge, skill and/or ability required.

  • Minimum of 2 to 3 years of supervisory experience pertaining to guest services, front desk, management operations or related professional area.
  • Must have a high school diploma and some college preferred but not required.
  • Must be able to communicate both in writing and verbally in a professional business manner.
  • Must be flexible to work varying schedules in support of the business needs of the hotel.
  • Work with different levels of management and associates as a team player.
  • Ability to work independently.
  • Represent the company in a professional manner at all times.
  • Show initiative, strive for excellence, accept responsibility and be goal oriented.
  • Must have excellent computer skills with knowledge of core Microsoft Office applications.
  • Must have reliable transportation.
LTDs core values focus on people, relationships and opportunities. The LTD culture was established by the founding partners and to this day continues to guide the successful performance and profitability of our hotels, while maintaining the highest standards of quality, service and cleanliness.

LTD Hospitality Group has taken pride in superior hotel development and management for more than 30 years and is a recognized leader managing top-performing brands under Marriott, Hilton, Hyatt and Inter Continental Hotel Group flags.

The greatest key to our success is our people. Our diverse team of associates is responsible for creating a distinctive experience that keeps our customers coming back. We recognize that our people are our most valuable asset and are committed to investing in them. We provide comprehensive training, as well as career advancement opportunities for all of our associates.

We also offer competitive benefits to ensure that a career at LTD is satisfying and rewarding in all aspects.
Great Benefits:
  • Medical, Dental, Vision & 401 (k) with company match
  • Voluntary Short Term & Long Term Disability Insurance
  • Life & Accidental Death Insurance
  • Hotel Discounts
  • Paid Time Off
  • Training and Development Opportunities and Much More

For more information about joining the LTD family, please visit www.ltdhospitality.com . We look forward to hearing from you
LTD is committed to providing equal employment opportunity in all aspects of employment to all applicants and employees, regardless of age, color, race, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, disability, veteran status, genetic information or other legally protected status.