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Technical Support Associate

2 months ago

South Burlington, United States New England Federal Credit Union Full time $22 - $26
Job DescriptionJob DescriptionNew England Federal Credit Union and Vermont State Employees Credit Union, the two largest credit unions in Vermont, have come together in partnership and merged. We are excited to share our new brand and name is EastRise Credit Union. You can learn more by going to nefcu.com/ourbrand.

We are currently on the hunt for a Technical Support Associate to join our IT team The Technical Support Associate provides day to day operational support for staff computers and peripheral equipment. Responsible for running daily jobs and for their outputs. On call for computer down time and other IS related problems/upgrades. Ensures security measures are in place and follows policies and procedures. Completes processing of daily reports, performs any necessary system checks and monitors consoles. Responds to inquiries from various users on system problems or informational needs by making minor adjustments or timely repairs. Maintains employee account access, provisioning, changes and terminations.

Hours: 8:30 am - 5:00 pm, Monday - Friday. On call hours are required every sixth week including time in office from 9:00am - 1:00pm, Additional hours may be required to meet business needs.

Specific duties include:

  • Run and monitor batch processing and Öle transmissions to ensure all jobs and transmissions are run as scheduled. Ensure all issues are handled per procedures.
  • Monitor computer systems and peripheral equipment for alarms and error messages. Communicate equipment malfunctions to supervisor, appropriate IT personnel, and/or service vendor, as appropriate. Monitor vendor service calls to ensure timely repair.
  • Perform problem determination and create problem tickets for data center hardware and ATM units. Create hardware services calls with vendors and/or contact designated IT or branch personnel to assist in resolution of issues, as necessary. Monitor vendor service calls to ensure timely repair.
  • Create and maintain employee application security profiles as authorized. This includes new employee onboarding, terminations, and change of status requests.
  • Build, configure and deploy computer systems and peripherals for staff.
  • Assist and respond to helpdesk requests and participates in special projects. Create queries, reports, new database development and/or changes to existing ones.
  • Maintain employee permission tracking application to ensure changes are tracked according to regulatory requirements.
  • Travel to other branches or locations will be required.

Qualifications:

  • Three to five years of similar or related experience preferred
  • Ability to learn and understand the basic computer concepts in order to operate various computer equipment.
  • Ability to work autonomously, often being the only person on a shift, and to complete work in a timely manner.

E.O.E.