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Senior Technical Support Specialist
1 month ago
ReliaSys Technologies is seeking a highly skilled and dependable Senior Technical Support Specialist to provide advanced technical support to our clients. In this pivotal role, you will ensure the highest level of customer satisfaction by efficiently resolving complex hardware, software, and network issues.
Key Responsibilities:
- Advanced Technical Support: Provide Level 2 and Level 3 support, troubleshooting complex technical problems to minimize client downtime.
- Troubleshooting: Diagnose and troubleshoot technical issues to ensure prompt resolution.
- System Maintenance: Install, configure, and maintain computer systems, software applications, and network equipment.
- Collaboration: Work closely with the IT team to enhance system performance and implement new solutions.
- Mentorship: Guide Level 1 technicians, promoting a collaborative and learning-focused environment.
- Documentation: Accurately document all technical inquiries and solutions in our ticketing system.
- Professionalism: Demonstrate punctuality and reliability, adhering to scheduled hours and meeting deadlines.
- Continuous Learning: Stay updated with the latest technology trends to continually improve support services.
Qualifications:
- Experience: Minimum of 3-5 years in technical support roles, specifically handling Level 2 and Level 3 queries.
- Technical Proficiency:
- In-depth knowledge of Windows operating systems and networking protocols.
- Proficient with hardware troubleshooting.
- Experience with IT service management platforms.
- Understanding of firewall configurations and network security principles.
- Proficient in Microsoft Office Suite and other productivity tools.
- Certifications: Relevant IT certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional) are a plus.
- Soft Skills:
- Excellent problem-solving abilities with keen attention to detail.
- Superior communication skills with a customer-centric approach.
- Ability to convey technical information clearly to non-technical users.
- Dependability: Strong work ethic with a proven track record of punctuality and reliability.
- Other Requirements:
- Ability to work independently and as part of a team.
- Willingness to undergo a skills assessment during the hiring process.
Application Instructions:
Qualified candidates are invited to apply by submitting their resume and a cover letter detailing their relevant experience and qualifications. Please highlight your punctuality, reliability, and any relevant certifications.
Additional Information:
- Integrity: We value honesty. Candidates must accurately represent their skills and experience.
- Punctuality: Timeliness is crucial. We expect all team members to be punctual and adhere to schedules.
- Assessment: Selected candidates will participate in a skills assessment to demonstrate their technical expertise.