Senior Technical Support Specialist
2 days ago
We are seeking a highly skilled and dependable Senior Technical Support Specialist to provide advanced technical support to our clients, ensuring the highest level of customer satisfaction.
Key Responsibilities:- Provide Level 2 and Level 3 support, efficiently resolving complex hardware, software, and network issues.
- Diagnose and troubleshoot technical problems to minimize client downtime.
- Install, configure, and maintain computer systems, software applications, and network equipment.
- Collaborate with the IT team to enhance system performance and implement new solutions.
- Mentor Level 1 technicians, promoting a collaborative and learning-focused environment.
- Accurately document all technical inquiries and solutions in our ticketing system promptly.
- Demonstrate punctuality and reliability, adhering to scheduled hours and meeting deadlines.
- Stay updated with the latest technology trends to continually improve support services.
- Minimum of 3-5 years in technical support roles, specifically handling Level 2 and Level 3 queries.
- Technical Proficiency:
- In-depth knowledge of Windows operating systems and networking protocols.
- Proficient with hardware troubleshooting.
- Experience with IT service management platforms.
- Understanding of firewall configurations and network security principles.
- Proficient in Microsoft Office Suite and other productivity tools.
- Certifications: Relevant IT certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional) are a plus.
- Soft Skills:
- Excellent problem-solving abilities with keen attention to detail.
- Superior communication skills with a customer-centric approach.
- Ability to convey technical information clearly to non-technical users.
- Dependability: Strong work ethic with a proven track record of punctuality and reliability.
- Other Requirements:
- Ability to work independently and as part of a team.
- Willingness to undergo a skills assessment during the hiring process.
ReliaSys Technologies is a leading provider of IT solutions, dedicated to delivering exceptional service to our clients. We foster a culture of excellence, teamwork, and continuous learning. We believe that our employees are our greatest asset, and we are committed to providing an environment where you can grow professionally.
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