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Strategic Account Manager

1 month ago

Cypress, United States The Travel Corporation Full time
Job DescriptionJob DescriptionDescription:

ABOUT US

We are driven by service through PASSION, PEOPLE & PURPOSE. A Family of Brands has been making travel matters for over 100 years.

The Travel Corporation is made up of a team of individuals with a shared goal of delivering exceptional travel experiences that make a positive difference. We’re leading the way in responsible travel, unique rich local experiences, and are dedicated to making sure travel is easy and enjoyable. We’re seeking new talent to elevate our team and can’t wait to hear from you.


HOW YOU’LL WORK

We’re energized by all the opportunities of the new world and are proud of our inspiring global workplaces. We look to inspire teamwork, collaboration, and passion for creativity.

We offer a flexible work environment - in person in exciting offices and virtually with leading technology.

Working together across markets, teams and disciplines ensures everyone has a voice and everyone is part of our industry-leading brands. Irrespective of where you are, we cultivate environments where everyone contributes, and everyone flourishes.


PERKS

After your first year, you get an annual travel credit of $1,250 to travel on any one of our core travel brands.

You also get 2 weeks a year where you can work from anywhere in the world, your choice.

To grow – we offer a global training calendar, with a mix of virtual, in-person, and e-learning courses. Plus, we give $3,000 per year to support external learning and development courses that interest you and drive your passion.

Giving back - we give you two paid workdays each year to volunteer to make a difference in causes that are close to your heart too. We believe that travel is a privilege, but with that privilege comes the responsibility; to ensure we have a positive impact on the places we go, the people we meet, and the wildlife we enjoy. We ensure that travel is a force for good and that we MAKE TRAVEL MATTER®.


Position Summary

The Strategic Account Manager for Uniworld Boutique River Cruise Collection is responsible for maximizing the sales potential of their assigned accounts by cultivating strong relationships with existing customers, driving brand awareness, and identifying new customer prospects. By effectively representing the Uniworld brand to the travel industry and the public, the SAM will strive for the successful execution of its sales plan and achievement of its revenue goals.


To be considered the candidate must reside in one of the below territories.


Territory includes (AZ, CO, KS, NV, NM, UT)


Requirements:

Duties and Responsibilities

  • This position requires elite sales skills, a strong work ethic, and a positive “can do” attitude.in representing Uniworld River Cruises.
  • Develop and implement sales, marketing, and engagement plans with key accounts using a customized approach to address their specific needs (CSP).
  • Strengthen relationships and achieve growth with key accounts through regular contact and informative updates with respect to their productivity and progress; help accounts achieve their goals.
  • Provide robust training opportunities for agents through in person and virtual engagement, trainings, client presentations, product information sessions and ongoing website and e-commerce strategies and escort familiarization trips for travel advisors as necessary.
  • Ensure marketing collateral is utilized to its fullest potential; ensure that the collection of brands have prominent placement in key account agencies. Effectively manage brochure supply and regional distribution.
  • Identify and develop new business opportunities.
  • Evaluate ROI of potential trade and consumer shows/events and participate are beneficial. Continually identify new shows/events that would be beneficial to the brand.
  • Stay abreast of competitor information in designated territory and stay updated on trends within the industry. Provide feedback to the management team with respect to trends and opportunities.
  • Ensure that all requested sales reports are accurate, detailed, and submitted within the desired time frame.
  • Maintain accurate records of sales activities in Salesforce; record training, appointments, tasks, customer feedback, and other sales activities in a timely manner. Utilize Salesforce reports to provide useful information to agents during every call and in regular e-mail communication.
  • Maintain KPIs annual and seasonal. Including but not limited to Aladdin and Sales Force logging, and CSP usage.
  • Actively seek out and foster group business; Maintain contact with the originating agent from the beginning of the process through to the departure of the group and post-group follow-up.
  • Manage T&E budget and co-op marketing funds in the most cost-effective way, being mindful of established policies.
  • Assist Management as required and assigned
  • Other duties as required and assigned.


Qualifications

  • 5+ years of sales and customer service experience; 3+ years of travel industry experience; 3+ years of territory sales experience. CSP Consultative Sales Process.
  • Drive for Results/Action-Oriented: Able to target and achieve results, set challenging goals, show energy and react to opportunity, instill urgency in others, and meet deadlines.
  • Communication Skills: Excellent written and verbal communication skills required. Ability to interact with all levels of staff required. Must be able to deliver effective product/destination training, engage as a credible trainer, and represent the company professionally at internal and external events.
  • Presentation Skills: Able to deliver effective presentations, engage as a credible trainer, and represent the company professionally at internal and external events.
  • Interpersonal Savvy: Able to use good listening skills, be sensitive to customers, adjust quickly to different personal styles, and stay open to other viewpoints.
  • Negotiating: Able to negotiate effectively in a positive manner, compromise and find alternate solutions, seek common ground, articulate own and other goals, stay focused on positive outcomes, and use closing skills appropriately.
  • Planning & Organization: Able to develop detailed sales/marketing plans aligned with company goals, manage time and workflow well, create effective sales call plans, monitor and respond to competition timely, work systematically/efficiently, and manage distractions and interruptions.
  • Learning/Problem Solving: Able to understand the issue and underlying causes, apply new information quickly, and solve problems creatively.
  • Customer Focus: Able to build customer confidence, set achievable customer expectations, assume responsibility for solving customer problems, ensure commitments to customers are met, and solicit opinions and ideas from customers. Is committed to increasing customer satisfaction and is responsive to internal customers.
  • Integrity/Trust: Able to deal with others in a straightforward and honest manner, be accountable for actions, maintain confidentiality, and support company values
  • Composure/Adaptability: Able to support change, encourage innovation and new ideas, handle pressure, adjust to meet changing needs, and handle conflict effectively.
  • Technical Skills: Proficiency in Microsoft Office (emphasis on PowerPoint applications, for effective formulation of presentations), LCD/Data projection, Internet, and webinar tools.
  • Sales Force
  • CSP (Consultative Sales Process)
  • Ability to utilize web tools and in-house technical resources, adapt to innovative technology, learn innovative programs quickly, and use computers to improve productivity.
  • Ability to use Excel spreadsheets to store and manipulate account data.
  • Travel Requirements: Able to work flexible hours, including evenings and weekends as required, and travel extensively throughout the territory. More than 65% overnight travel may be required depending on the time of year. Some overseas travel is required. Able to produce a suitable automobile that will be used for business travel and all legally mandated licenses and insurances.
  • Additional Requirements: Ability to secure a corporate credit card in his/her name, or in the event that a corporate credit card is denied, ability to produce a personal credit card with an available line of credit of at least $5,000 for business expenses.



The Travel Corporation is an equal opportunity employer and does not discriminate against race, color, creed, sex, gender, religion, marital status, age, national origin, sexual orientation, or any other consideration made unlawful by federal, state, or local laws or ordinances.


To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes