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Production Support Analyst
1 month ago
Production Support Analyst
General Characteristics:
- Manages and controls the processing of programs and peripheral equipment on mainframe and/or distributed computer systems to ensure the highest levels of service and system availability are attained.
- Establishes production runs, ensuring that appropriate job control language, run documentation and data files are available.
- Assists in job set-up. Performs problem identification, escalation and resolution.
- Communicates status of operations to allow for immediate response to service disruptions.
Dimensions Education:
- Bachelor’s Degree in Computer Science, Information Systems, or a related field.
- Or equivalent work experience.
Experience:
- A minimum of 3 years of IT work experience in production and operations support.
Complexity:
- Intermediate professional level role. Provides production support on multiple platforms.
- Works on multiple projects as a team member and may lead projects of moderate complexity.
- May coach more junior technical staff.
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