Production Support Analyst

1 month ago


Escambia County, United States NavitsPartners Full time
Job DescriptionJob Description

Production Support Analyst

General Characteristics:

  • Manages and controls the processing of programs and peripheral equipment on mainframe and/or distributed computer systems to ensure the highest levels of service and system availability are attained.
  • Establishes production runs, ensuring that appropriate job control language, run documentation and data files are available.
  • Assists in job set-up. Performs problem identification, escalation and resolution.
  • Communicates status of operations to allow for immediate response to service disruptions.

Dimensions Education:

  • Bachelor’s Degree in Computer Science, Information Systems, or a related field.
  • Or equivalent work experience.

Experience:

  • A minimum of 3 years of IT work experience in production and operations support.

Complexity:

  • Intermediate professional level role. Provides production support on multiple platforms.
  • Works on multiple projects as a team member and may lead projects of moderate complexity.
  • May coach more junior technical staff.


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