Current jobs related to Service Desk Analyst - Saint Louis County Missouri - Peraton
-
Service Desk Analyst
1 month ago
St Louis, Missouri, United States Peraton Full timeJob Title: Service Desk AnalystWe are seeking a highly skilled Service Desk Analyst to join our team at Peraton. As a Service Desk Analyst, you will be responsible for providing advanced technical advice and guidance on installation, adaptation, configuration, or enhancement of Company technical products, programs.Responsibilities:Provides technical support...
-
Service Desk Analyst
1 week ago
Saint Cloud, Minnesota, United States TEKsystems Full timeAbout the RoleWe are seeking a highly skilled Service Desk Analyst to join our team at TEKsystems. As a Service Desk Analyst, you will be responsible for providing timely and professional technical support to end users for issues and questions related to applications, computer, network, telecom, and point of sale systems.Key ResponsibilitiesManage Help Desk...
-
Service Desk Analyst
1 month ago
St Louis, United States Build-A-Bear Full timeAt Build-A-Bear we believe in the power of imagination, creativity, and memorable experiences. Our mission is to add a little more heart to life by creating unique experiences, lasting connections, and beloved memories that create lasting emotional connections. We are a multi-channel, site-based experience and entertainment company, with diversified...
-
Service Desk Analyst
3 weeks ago
Saint Cloud, United States TEKsystems co Allegis Group Full timeDescription: The primary focus is to provide timely, professional technical support to end users for issues and questions related to applications, computer, network, telecom, and point of sale systems. This individual is responsible for managing Help Desk tickets from initial contact through resolution, including the escalation of tickets to other team...
-
Service Desk Analyst
3 weeks ago
Saint Cloud, United States TEKsystems co Allegis Group Full timeDescription:The primary focus is to provide timely, professional technical support to end users for issues and questions related to applications, computer, network, telecom, and point of sale systems. This individual is responsible for managing Help Desk tickets from initial contact through resolution, including the escalation of tickets to other team...
-
Service Desk Analyst
3 weeks ago
St Louis, Missouri, United States Peraton Full timeJob Title: Junior Service Desk AnalystPeraton is seeking a skilled Junior Service Desk Analyst to join our team of dedicated professionals. As a key member of our Department of Homeland Security (DHS) Infrastructure Managed Services (IMS) Program, you will play a critical role in supporting the US Coast Guard (CG) by providing top-notch technical assistance...
-
Service Desk Analyst
4 weeks ago
Saint Paul, United States TEKsystems co Allegis Group Full timeDescription: Resolve incidents and more complex work orders for our IT Users remotely through all intake methods. Assist Incident Management and the EOC with notification and resolution during system/application outages Resolve work orders following documented steps and training Other duties as assigned Skills: Service desk, Windows, Customer service,...
-
Security Service Desk Analyst
2 weeks ago
St Louis, Missouri, United States Peraton Full timeJob Title: Tier II Security Service Desk AnalystPeraton is seeking a highly skilled Tier II Security Service Desk Analyst to join our team. As a key member of our infrastructure managed services program for the US Coast Guard, you will provide advanced technical support and problem resolution for our clients.Responsibilities:Provide expert technical advice...
-
Service Desk Analyst
3 weeks ago
Saint Cloud, United States TEKsystems co Allegis Group Full timeDescription:The primary focus is to provide timely, professional technical support to end users for issues and questions related to applications, computer, network, telecom, and point of sale systems. This individual is responsible for managing Help Desk tickets from initial contact through resolution, including the escalation of tickets to other team...
-
Service Desk Analyst
3 weeks ago
Saint Paul, United States TEKsystems co Allegis Group Full timeDescription: Resolve incidents and more complex work orders for our IT Users remotely through all intake methods. Assist Incident Management and the EOC with notification and resolution during system/application outages Resolve work orders following documented steps and training Other duties as assignedSkills:Service desk, Windows, Customer service,...
-
Service Desk Analyst III
2 weeks ago
St Louis, Missouri, United States ISHPI Information Technology Full timeService Desk Analyst III **Job Summary:** ISHPI Information Technologies, Inc. is seeking a Service Desk Analyst III to provide tier 1 enterprise engineering, operations, and maintenance support services in both unclassified and classified elements of the computing environment. **Responsibilities:** * Provide remote support, desktop support, and field...
-
Service Desk Analyst
3 weeks ago
St Louis, Missouri, United States Peraton Full timeJob Title: Service Desk AnalystPeraton is seeking a skilled Service Desk Analyst to join our team of qualified professionals. This role is located in St. Louis, MO, and involves working with our Department of Homeland Security (DHS) Infrastructure Managed Services (IMS) Program for the US Coast Guard (CG).Responsibilities:Provides advanced technical advice...
-
Help Desk Specialist
3 weeks ago
Saint Paul, Minnesota, United States Pediatric Home Service Full timeJob OpportunityPediatric Home Service is a leading provider of home health care services, dedicated to delivering exceptional care to children and their families. We are seeking a skilled Help Desk Analyst to join our team.Key Responsibilities:Provide technical support and assistance to users and departments on-site and remotely.Troubleshoot and resolve...
-
Service Desk Analyst III Position
4 days ago
St Louis, Missouri, United States ISHPI Information Technology Full timeJob Summary:ISHPI Information Technologies, Inc. is seeking a Service Desk Analyst III to provide tier 1 enterprise engineering, operations, and maintenance support services in both unclassified and classified elements of the computing environment.Key Responsibilities:Provide remote support, desktop support, and field technician support.Troubleshoot and...
-
Service Desk Support Specialist
3 weeks ago
Saint Paul, Minnesota, United States Dungarvin Full timeJob Title: Service Desk AnalystAt Dungarvin, we are seeking a highly skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you will be responsible for maintaining essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware.Key...
-
Service Desk Analyst
2 weeks ago
Saint Paul, United States TEKsystems Careers Full time*Description:* • Resolve incidents and more complex work orders for our IT Users remotely through all intake methods. • Assist Incident Management and the EOC with notification and resolution during system/application outages • Resolve work orders following documented steps and training • Other duties as assigned *Skills:* Service desk, Windows,...
-
Saint Paul, Minnesota, United States State of Minnesota Full timeJob Title: Enterprise Service Desk Infrastructure SupervisorAt the State of Minnesota, we are committed to delivering exceptional IT services to our citizens and state agencies. We are seeking a highly skilled Enterprise Service Desk Infrastructure Supervisor to join our team.About the RoleThis leadership position is responsible for supervising a team of...
-
Service Desk Analyst III Position
7 days ago
St Louis, Missouri, United States ISHPI Information Technology Full timeJob Summary:ISHPI Information Technologies, Inc. is seeking a Service Desk Analyst III to provide tier 1 enterprise engineering, operations, and maintenance support services in both unclassified and classified elements of the computing environment. The successful candidate will work through a modernization and consolidation of the operational environment...
-
Service Desk Analyst
2 weeks ago
Saint Paul, United States TEKsystems Full timeDescription:• Resolve incidents and more complex work orders for our IT Users remotely through all intake methods.• Assist Incident Management and the EOC with notification and resolution during system/application outages• Resolve work orders following documented steps and training• Other duties as assignedSkills:Service desk, Windows, Customer...
-
Service Desk Analyst
2 weeks ago
Saint Paul, United States TEKsystems Full timeDescription:• Resolve incidents and more complex work orders for our IT Users remotely through all intake methods.• Assist Incident Management and the EOC with notification and resolution during system/application outages• Resolve work orders following documented steps and training• Other duties as assignedSkills:Service desk, Windows, Customer...
Service Desk Analyst
2 months ago
Job Summary:
Peraton is seeking a highly skilled Service Desk Analyst to join our team of technical experts. As a Service Desk Analyst, you will be responsible for providing technical support and guidance to our customers, troubleshooting complex technical issues, and collaborating with our development team to resolve issues.
Key Responsibilities:
- Provide technical advice and guidance on installation, adaptation, configuration, or enhancement of Company technical products, programs.
- Perform Tier I problem resolution on the telephone with users, walks the user through a series of steps to determine problem and classify level, priority, and nature of the problems and systems.
- Provides expertise for the resolution of technical problems, troubleshoots products, and modifies products to customer requirements.
- Reviews system and configurations to ensure successful implementation of services into production.
- Partners with developers and engineers to reduce reoccurring incidents.
- Provides consultative assistance during off-hours as needed.
- Assist in developing continuous process improvement for support tools, troubleshooting techniques.
- Collaborate and assist R&D in the testing and optimization of product support techniques and tools.
- Communicate to appropriate internal personnel of issues at a particular account.
- Determine the effectiveness of known solutions for the reported problem and apply these solutions as required.
- Determine severity and complexity of a reported issue and if necessary escalate to the appropriate specialist.
- Determine the troubleshooting workflow and organize support priorities.
- Works under general supervision, providing solutions to technical problems of moderate scope/complexity.
Qualifications:
- High School Diploma and a minimum of 1 year experience.
- U.S. Citizenship required; must have a minimum of a Secret clearance or higher.
- 1+ years of professional experience in a large Data Center environment.
- Experience using Remedy software (or similar tool) to track incidents and service requests through the full lifecycle.
- Experienced with frequent use and application of technical standards, principles, and theories.
- Must have ability to work shift work.
- Must have flexibility work any of the below shifts to be considered:
- 6am-2:30pm CST
- 2:30pm-10:30pm CST
- 10:30pm-6:30am CST
Preferred Qualifications:
- Security+ certification preferred.
