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Lead Product Support Specialist
2 months ago
Overview:
Enterprise Mobility stands as the premier car rental operator globally, recognized as a leader in mobility and technology. We rank among the top travel companies worldwide, surpassing many airlines, cruise lines, and hotels. Our innovative solutions address a wide array of transportation challenges faced by our customers.
We manage the Enterprise Rent-A-Car National, Car Rental, and Alamo Rent A Car brands through over 10,000 fully staffed neighborhood and airport locations, including franchise branches, across more than 90 countries and territories.
With this extensive global network, we operate a fleet exceeding 2.3 million vehicles and offer a comprehensive range of transportation solutions, including car rental, carsharing, vanpooling, vehicle sales, truck rental, vehicle subscription, and affiliated fleet management services.
As a total mobility provider, we cater to a diverse clientele, including businesses, government agencies, and organizations on a daily basis.
At the heart of our operations, our dedicated IT teams innovate, design, and develop the technology that is transforming how customers rent, purchase, and share vehicles from our family of brands.
Joining our team means being part of a diverse and talented group that creates and delivers impactful technology solutions for our customers and employees worldwide, with ample resources and support for career development across various paths.
As a member of the Enterprise Mobility team, we provide an attractive compensation package that includes competitive pay, comprehensive healthcare benefits, 401k matching and profit sharing, flexible scheduling, remote work opportunities, paid time off, and potential for organizational growth.
Responsibilities:
The Senior IT Product Administrator is responsible for supporting tactical activities related to the coordination, communication, and development of products that align with business objectives.
This role involves participating in technical analysis, design, and requirements gathering meetings to define product goals, requirements, features, and success metrics to achieve business objectives.
The Senior IT Product Administrator also plays a key role in executing product strategy and conducting competitive analysis.Equal Opportunity Employer/Disability/Veterans
Qualifications:
Required:
Must be currently authorized to work in the U.S. without requiring work authorization sponsorship by our company for this position now or in the future.
Must be dedicated to integrating security into all decisions and daily responsibilities.
3+ years of relevant experience as a Product Administrator (or a similar support specialist role).
Experience with Jira, SharePoint, and Exchange.
Proven experience in assessing and responding to user requests for product or service support; identifying, recommending, presenting possible solutions, and communicating request statuses.
Experience in escalating complex issues as necessary; adhering to established escalation procedures.
Experience in logging, tracking, analyzing, and reporting on requests from end users.
Required to resolve inquiries related to the functional or workflow operation of end-user products.
Experience in providing subject matter expertise and best practices for problem resolution and product operation to ensure customer satisfaction.
Ability to apply basic knowledge of professional concepts and company objectives to creatively and effectively resolve simple to moderately complex issues.
Experience in preparing and delivering informal presentations to small teams.
Experience in developing and maintaining documentation for internal support and/or training.
Assist with task automation and process improvements as directed.
Must possess the ability to maintain established service level agreements to meet customer expectations and quality standards.
Preferred:
Bachelor's degree in Computer Science, Computer Information Systems, Management Information Systems, or a related field preferred.
Ability to perform application administrative functions, including implementing and/or managing end users' requests.
Ability to create and deliver formal presentations to large groups outside the team and/or department.
Experience in handling large, moderately complex assignments.
