Application Support Analyst

2 weeks ago


New York County New York, United States Metropolitan Jewish Health System Full time

Position Overview:
The ongoing challenges in providing accessible healthcare are creating new avenues for growth.

At Metropolitan Jewish Health System, our Medicare and Medicaid managed care health plans exemplify our commitment to expanding services tailored to the needs of our patients and members.

These premium healthcare plans are crafted to empower individuals to maintain their independence and enjoy life on their own terms.

Why Join Us?:


By becoming part of our team, you will benefit from comprehensive and affordable health and financial packages, along with generous paid time off, personal days, and vacation time that surpasses what competitors offer.

Do you currently receive a paid day off for your birthday? If not, you will here Additionally, we provide the training, tuition assistance, and career development opportunities necessary to help you reach your professional aspirations.

We prioritize the well-being of our patients, residents, and health plan members, and in return, we ensure that you are well taken care of.

Benefits Include:
Sign-on Bonuses OR Student Loan Assistance for clinical staff

FREE Online RN to BSN and MSN degree programs

Tuition Reimbursement for all full and part-time staff

Dependent Tuition Reimbursement for clinical staff

Generous paid time off

Affordable medical, dental, and vision coverage for employees and their families

Two retirement plans: 403(b) AND Employer Paid Pension

Flexible spending options

And MORE

Our organization qualifies as an employer under the Federal Government's Paid Student Loan Forgiveness Program (PSLF)

Key Responsibilities:


This role involves direct collaboration with management and business users to deliver business consulting and application support services while functioning as part of the helpdesk team.

The individual must possess a comprehensive understanding of the various functions and applications utilized within the organization, providing expertise to troubleshoot issues and develop solutions in partnership with business users.

Collaboration with other Information Services staff and vendor personnel will be essential to support the strategic business objectives of the organization.


The Application Support Analyst is tasked with offering initial triage and support for all applications; advising and assisting the user community effectively.

Evaluating user requests and directing them to appropriate resources for solutions that cannot be addressed directly. Regular meetings with the Application Support Team Lead will be conducted to review ongoing requests and prioritize open issues. Monitoring ticket tracking systems to ensure timely resolution of cases and taking necessary escalation actions when required.

Qualifications:
High School Diploma or equivalent is required

Bachelor's degree is preferred

A minimum of 1-year experience in Application or Systems support in a Help Desk capacity or similar role

1 year of experience in Health Plan Insurance is preferred

Ability to work independently

Strong organizational skills to manage multiple tasks and/or phone calls

Excellent written and verbal communication skills

Salary Range:
USD $46,061.07/Yr. - USD $57,576.34/Yr.

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