HR Technology Support Analyst
2 weeks ago
As an HR Technology Support Analyst, you will engage in a contract role that allows for remote work flexibility.
Position Summary
This position is vital for ensuring the seamless operation of our HR technology systems. You will be expected to excel in a dynamic environment, effectively managing multiple tasks to enhance and support our HR processes.
Key Responsibilities
- Support Request Management: Monitor, prioritize, and address support requests, including:
- Generating and modifying basic ad-hoc client reports while collaborating with the client administration team on more complex reporting needs.
- Creating and updating location data within the client system.
- Reviewing and assessing client and SpringCM access requests based on established protocols. - Requirements Gathering and Testing: Assist in gathering requirements, conducting systems and User Acceptance Testing (UAT), and facilitating communication with stakeholders regarding enhancement requests.
Qualifications
- Proven experience in client reporting is essential.
- Fundamental understanding of client security and access management.
- Experience in requirements gathering and refinement processes.
- Ability to create UAT test scripts and manage UAT effectively.
- Provide timely and clear updates on support tickets.
- Strong collaborative skills to work with business stakeholders and engineering teams to implement enhancements and provide support.
- Ability to work autonomously and manage time efficiently.
- Entry-level candidates or those with relevant internships are encouraged to consider this opportunity.
- Familiarity with SAP is advantageous.
- A basic understanding of accounting principles and budgeting processes is beneficial.
- Excellent analytical skills with a keen attention to detail.
- Proficiency in Microsoft Office Suite, especially Excel.
Contract Details
This is a 3-month contract position.
Compensation:
Pay range is $60-$75/hour.
Jobs for Humanity is committed to inclusive hiring practices, ensuring that all candidates are given equal opportunities. We are an equal opportunity employer.
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