Customer Service Ambassador

7 days ago


Johnston, United States Jobs for Humanity Full time

About this Position

The Customer Service Representative is a crucial role in delivering exceptional customer experiences by effectively managing inquiries, resolving issues, and promoting relevant products and services. This hybrid role requires a strong commitment to customer satisfaction, excellent communication skills, and proficiency in navigating various technologies.

Key Responsibilities

  • Handle inbound calls promptly, greet customers courteously, and maintain a professional demeanor throughout interactions.
  • Verify customer identities by requesting necessary personal information and ensuring compliance with confidentiality protocols.
  • Listen attentively to customers, demonstrating empathy to understand their needs and concerns effectively.
  • Provide comprehensive information about company policies, products, and services, assisting with online processes as needed.
  • Investigate and resolve customer issues promptly by analyzing account history and transaction records.

Required Skills and Qualifications

  • Proven experience in a customer service role, preferably in a related industry.
  • Strong communication, active listening, and problem-solving skills.
  • Proficiency in using computer systems, phone systems, and relevant software applications.
  • Ability to multitask efficiently in a fast-paced environment.
  • Commitment to providing exceptional customer service and maintaining professionalism and confidentiality.

Compensation

$18-$19/hour.



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