Customer Service Specialist

1 week ago


Johnston, United States Randstad Full time

Are you dedicated to providing outstanding customer support? If you excel at resolving issues and enjoy engaging with customers over the phone, consider a fulfilling career as a Customer Service Specialist with our client, a leading Financial Services Company. In this role, you will be part of the Point of Sale financing team, assisting some of the largest retailers in the industry.

Key Responsibilities:

  • Listen attentively to customer inquiries to accurately assess their needs.
  • Deliver precise information regarding credit decisions based on submitted applications.
  • Maintain detailed records of all calls from customers and Merchant partners, documenting any expressions of dissatisfaction.
  • Complete daily tasks and follow-ups in accordance with established policies and regulations.
  • Comply with all Call Quality and Operational standards.
Required Skills:
  • Minimum of 2 years of experience in providing exceptional customer service within Retail Banking.
  • Strong organizational skills with the ability to manage multiple tasks effectively.
  • Quick learner capable of grasping new concepts while navigating challenging situations.
  • Availability to work from 12:00 PM to 8:30 PM, Monday through Friday.
Additional Information:
The essential functions of this role include working weekends.

Qualifications:
  • Experience Level: Entry Level
  • Years of Experience: 2 years

Randstad is committed to connecting talented individuals with reputable companies. Our dedicated agents will carefully consider your employment needs and strive to match your skills with the right opportunities.

Randstad is an Equal Opportunity Employer, welcoming applicants from all backgrounds and abilities. We ensure that our hiring process is accessible to all candidates.

Compensation for successful candidates will be determined based on various factors, including education, experience, and specific job responsibilities. Randstad also offers a comprehensive benefits package, including health coverage, an incentive program, and 401K contributions, subject to eligibility.

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