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Customer Service Specialist
2 months ago
Our esteemed financial services client is seeking a dedicated Customer Service Specialist to join their team.
Key Responsibilities:
- Provide exceptional customer support within the Consumer Unsecured Merchant Financing division.
- Actively listen to customer inquiries to accurately identify their needs and provide appropriate solutions.
- Maintain detailed records of customer interactions and feedback, ensuring all concerns are documented.
- Adhere to company policies and regulatory requirements in all daily tasks.
- Meet all operational standards and expectations for call quality.
- Assist with additional responsibilities as required to support business objectives.
Qualifications:
- Comfortable participating in virtual meetings and training sessions.
- 1-2 years of experience in a customer service role.
- Strong organizational skills with the ability to manage multiple priorities.
- Quick learner with the ability to grasp new concepts efficiently.
- Proficient in identifying and resolving customer issues effectively.
- Excellent verbal, written, and interpersonal communication skills.
- Strong listening abilities and problem-solving skills.
- Ability to navigate challenging situations with professionalism.
- Team-oriented mindset.
Job Type:
Contract, Temporary
Compensation:
$20.00 per hour
Shift:
Day shift
Education:
High school diploma or equivalent (preferred)
Experience:
1 year in Banking or Finance (preferred)
1 year in Call Center (preferred)
Work Location:
In-person
