Manager of Technical Services
1 month ago
Role Description - Manager of Technical Services
This is a full-time on-site role for a Manager of Technical Services. The Manager of Technical Services will be responsible for overseeing the day-to-day operations of the technical services team, providing technical support to customers, troubleshooting equipment issues, and delivering exceptional customer service. The role will also involve training the team on new products and technologies.
Specific Responsibilities - Manager of Technical Services
- Evaluates personnel and make recommendations as to performance, training, and compensation.
- Analyzes the effectiveness of the department and takes appropriate action to improve productivity, profitability, safety, and morale
- Develops and recommends objectives and plans for the Field Services Operations
- Establishes an operating budget and operates in a cost-effective manner
- Controls shop repair inventories to achieve good service levels while minimizing carrying costs and obsolescence
- Makes recommendations on pricing
- Coordinates scheduling of shop repair and service work
- Calls on customers with sales personnel
- Maintains good working relationships with vendors
- Attends periodic training sessions on supervision, job knowledge, and safety
- Takes all necessary steps to ensure continual evaluation and improvement of the company goals of Quality, Service, and Value
Qualifications - Manager of Technical Services
- Technical Services, Technical Support, and Troubleshooting skills
- Strong customer service skills
- Experience in training and mentoring team members
- Knowledge of electric motors, hoists, cranes, and generators
- Excellent problem-solving and communication skills
- Ability to work effectively in a team environment
- Experience in the industrial machinery industry is a plus
- Bachelor's degree in Electrical Engineering or plant experience
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