Application Support Engineer

2 months ago

Columbia, United States SC State Credit Union Full time
Job DescriptionJob Description

Are you a tech-savvy problem solver looking for a new challenge? SC State Credit Union is seeking an Application Support Engineer to join our dynamic team in Columbia. As an integral part of our Technology Systems and Services Department, you will have the opportunity to work on cutting-edge technologies and collaborate with a talented group of professionals. This role offers the chance to make a real impact by ensuring the smooth operation of our applications and systems. If you thrive in a fast-paced environment and enjoy finding innovative solutions to complex problems, this position is perfect for you.

Your day as a Application Support Engineer

As a new Application Support Engineer at SC State Credit Union, you will be responsible for providing technical assistance and support to our internal teams. Your day-to-day tasks will involve troubleshooting application issues, analyzing software performance, and collaborating with developers to enhance system functionality. You will also participate in system upgrades and maintenance activities to ensure optimal performance and reliability. Additionally, you will document processes, create user guides, and conduct training sessions to help our staff utilize our applications effectively.

Specific duties of the position include but are not limited to:

  • Performs installation, upgrades, maintenance, troubleshooting, and administration of server and web-based applications.
  • Develop and manage detailed testing plans for application updates.
  • Communication with staff to understand technological needs and provide strategic solutions.
  • Experience using PL/SQL to interact with Oracle Databases.
  • Experience with using PowerShell to administer Microsoft systems.
  • Create and maintain concise and relevant systems documentation.
  • Troubleshoot production system issues as required.

Requirements for this Application Support Engineer job

To excel as an Application Support Engineer at SC State Credit Union, you should possess strong problem-solving abilities and a keen attention to detail. Excellent analytical skills will be essential for diagnosing and resolving technical issues efficiently. Strong communication skills are also crucial as you will be interacting with various stakeholders to gather requirements and provide support. A proactive attitude and the ability to work well under pressure will serve you well in this dynamic environment.

Applicants must have a proven track record of excellent customer service. Bachelor's degree in related computer technology area or equivalent education and experience is required. Applicable industry certifications are preferred, seven years' work experience in related field and advanced knowledge of pertinent systems, hardware, and software are required


BENEFITS:
  • Comprehensive benefits package that includes Medical, Dental, Vision, Prescription and Life Insurance
  • 401K with employer matching contributions
  • Tuition Reimbursement
  • Federal Reserve Banks Holiday Schedule
  • And more

EOE - This company is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, gender identity, sexual orientation, age, disability, military status, veteran status, pregnancy, childbirth, or related medical conditions, or any other classification protected by law.



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