Learning and Development Specialist

1 month ago


Los Angeles, United States Hope The Mission Full time
Job DescriptionJob Description


Position Title

Learning and Development Specialist

Reports To

Director of Learning and Development

Program/Location

Varies

Classification

Exempt

Position Summary

The mission of Hope the Mission (HTM) is to prevent, reduce, and eliminate poverty, hunger, and homelessness by offering immediate assistance and long-term solutions. Our mission is to meet our participants' needs through an individualized and non-judgmental approach that will ultimately lead to long-term housing stability.

The Learning and Development Specialist will help execute and support the design, development, and implementation of trainings for the HTM workforce. This position will provide training to programs at Hope the Mission Rescue Mission to improve individuals and our teams, with a specific focus on preparing staff to work effectively in a shelter environment.

Primary Duties and Responsibilities
  • Deliver live and on-demand training programs using recognized training techniques and tools.
  • Facilitate onboarding trainings for staff.
  • Develop, update, and coordinate trainings for management staff.
  • Facilitate learning through various delivery methods such as role-playing, simulations, team exercises, group discussions, videos, and lectures.
  • Provide training on shelter-specific topics such as trauma-informed care, de-escalation techniques, understanding homelessness, and managing diverse client needs.
  • Track and report on training completion and outcomes.
  • Handle logistics for training activities, including venues and equipment.
  • Assist/support the training needs for new and existing employees, which can include ongoing trainings for staff.
  • Offer site-based training for program teams.
  • Identify appropriate training vendors for company needs.
  • Liaise with subject matter experts regarding instructional design.
  • Develop training aids such as presentation materials, handouts, and workbooks.
  • Attend meetings and seminars to obtain information for use in training programs or to inform management of training program status.
  • Manage and maintain in-house training facilities and equipment.
  • Stay current on training design and methodologies.
  • Collaborate with shelter managers and frontline staff to tailor training programs to the specific needs and challenges of shelter operations.
  • Provide training on emergency procedures, safety protocols, and crisis intervention specific to shelter environments.
  • Perform other duties as assigned or required.
Knowledge, Skills, and Abilities
  • Ability to apply adult learning principles in training design, presentation, teaching, and evaluation methods.
  • Strong live facilitation and public speaking skills.
  • Effective interpersonal, verbal, and written communication skills.
  • Demonstrated project management experience.
  • Ability to thrive in a fast-paced, constantly changing environment.
  • Strong ability to multi-task and deliver on deadlines.
  • Maintain up-to-date knowledge in the area of practice.
  • Strong organization skills and ability to prioritize and manage multiple tasks.
  • Ability to analyze and solve problems.
  • Ability to work autonomously with initiative.
  • Ability to Travel 30% of the time
Other Requirements
  • This position requires travel to remote work sites, up to 50% of the time
  • This position requires schedule flexibility, with availability to serve any of the organization’s three shifts (e.g. - Day shift, Swing Shift, or Graveyard Shift)
  • Proficient in Google, Microsoft, and other common web-based application
  • A bachelor’s degree in Behavioral Science or a related field is required.
  • At least two years of training experience is required. Experience in the homeless social service field is preferred.
  • Bi-lingual (English/Spanish) preferred
  • Valid California driver’s license and insurance with a reliable vehicle is required.

Physical, Demands, Environmental Conditions, Equipment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employee is required to: Routinely required to sit; walk; climb stairs; engage in verbal, written, and email communication; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch. Occasionally required to move around the Administration office. Can observe and respond to people and situations and interact with others encountered in the course of work.

Handle, fingers, grasp and feel objects and equipment; Reach with hands and arms; Communicate, receive and exchange ideas, information by means of the spoken and written word; Be mobile by moving oneself from place to place quickly and easily; Repeat various motions with the wrists, hands, and fingers; Be able to have visual activity for (including, but not limited to) administrative and clerical tasks; Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Drive vehicle in and around Los Angeles County, as needed; be able to enter buildings that may require climbing stairs. Be periodically subjected to outside environmental conditions. Use a desktop and/or laptop computer, copy, postage, and fax machines. Complete all required forms in personal writing. Employee may work in proximity to service animals and emotional support animals.

EEO: HTM (Hope The Mission) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements,




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