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Learning and Development Manager
2 months ago
We are seeking a highly skilled Learning and Development Manager to join our team at Richemont. As a key member of our Learning and Transformation Team, you will play a critical role in driving the skill, behavior, and competency development of our employees across the California and West Regions.
Key Responsibilities:
- Create a dynamic learning environment when delivering core training content, engaging participants, and checking for understanding.
- Participate in store visits in collaboration with Senior Manager, Learning and Transformation, and Boutique Leadership.
- Integrate the department learning measurement strategy (the Kirkpatrick Model) in all training activations, ensuring learning transfer behaviors are being implemented on the job.
- Animate Cartier's new hire onboarding program, Mon Voyage Cartier, in the California and West Regions, auditing results and communicating shortfalls.
- Assess engagement and monitor completion of monthly Learning Moments and e-Learning modules within the California and West Regions in partnership with the Boutique Learning Ambassadors (BLAs) and Regional Retail Partner Manager.
- Troubleshoot and resolve eLearning access and completion issues for both boutique and retail partner team members, ensuring accuracy of eLearning reporting and addressing discrepancies.
- Support the delivery of targeted watch training events for our retail partners (authorized dealers) in collaboration with the Regional Retail Manager and the Cartier Brand Ambassador (CBA).
- Deliver and measure effectiveness of all self-created micro-trainings based on specific needs within the California and West Regions for both boutique and Retail Partner team members.
- Facilitate at regional leadership meetings for various levels of management to support individual/team development and strategic planning.
- Attend all train-the-trainer sessions and participate in the launch of new, network-wide learning curriculum.
- Participate in the creation and implementation of the annual California and West Region Training Action Plans in support of region- and network-wide business priorities.
Requirements:
- 1-2 years progressive experience in Learning and Development or Management and Team Development experience in a high-profile, customer-centric, retail environment (or related field).
- Background in developing individual contributors within a retail environment (or related client-centric field) with an emphasis on selling skills and client development.
- Facilitation experience with both large- and small-scale training events.
- Ability to create strong relationships, build trust, and establish credibility with individual contributors, HRBPs, and all levels of Leadership.
- Ability to adapt interpersonal communication style to a diverse team of internal, global business partners.
- Work autonomously in a collaborative remote work environment.
- Computer proficiency in Word, Excel, Outlook, and PowerPoint is required.
- Must be fluent in reading, writing, and speaking English.
- Ability to accommodate 50%-80% Travel (depending on home base location).
