Service and Maintenance Coordinator

2 weeks ago

Tempe, United States KDC Construction Full time
Job DescriptionJob Description

The Service and Maintenance Coordinator opens, creates, and processes work orders and service requests.

Cirks Construction Inc. (CCI), dba KDC Construction is a leader in the construction industry with diverse individuals dedicated to our people, customers, projects, and community. We are maintaining a strong focus on building a culture that encourages our employees to grow personally and professionally. KDC is also a proud recipient of the Top Workplaces 2022, presented by the Orange County Register.

KDC offers a competitive salary/hourly range $22.00 to $26.00 per hour - while considering the candidate’s experience and a comprehensive benefits package for full-time employees:

  • Medical insurance
  • Dental HMO and PPO insurance
  • Vision insurance
  • Life/AD&D insurance
  • Flexible Spending Accounts – Unreimbursed Medical and Dependent Care
  • 401(k) retirement plan
  • Vacation and Sick Time
  • Holidays

Apply if you:

  • Bring a cooperative spirit to your team and neighboring department.
  • Have an understanding that through your contributions, you aid in the overall Company’s success.
  • Pursue continuous efforts to see beyond current business modes and methods.
  • Embody an understanding that tenure with an organization is achievable as a committed team member.
  • Bring your whole self to work. Applying your knowledge, skills, and abilities ensures that every task you perform is performed at the highest level.

Essential Job Functions

  1. Processes and enter incoming customer work requests.
  2. Communicate with Service Managers on status.
  3. Data entry into the customer interactive voice response (IVR) and client web systems.
  4. Office administration, including filing, scanning, and data entry.
  5. Pre-calls to customer’s contacts to confirm the scope of work, arrival time, and updates as needed.
  6. Review previous day tech assignments for completion or materials needed.
  7. Communicate with Subcontractors on open work orders
  8. Follow up on open subcontractor/vendor POs

Education, Experience, and Skills

  1. 1-year experience with related experience or equivalent.
  2. Knowledge and experience in the commercial maintenance or construction industry.
  3. Ability to interact with a diverse customer roster.
  4. Able to deliver a positive experience to the customer.
  5. Strong written, verbal, and listening communication skills. Able to communicate changes and progress and listen carefully for clarification.
  6. Demonstrates strong attention to detail.
  7. Able to deal with frequent change, delays, or unexpected events.
  8. Self-motivated works independently and monitors own work to ensure quality.
  9. Has passion, energy, persistence, positive attitude, and enthusiasm.
  10. Proficient with computers and familiar with Microsoft Software Suite. Ability to learn internal company software(s) and customer facility management systems.
  11. High school diploma or equivalent.
  12. Able to identify a need, remove the barriers, and has the know-how to make things happen.
  13. Values diversity of ideas, opinions, and people. Has good common sense and applied logic.
  14. Must possess or be able to obtain an appropriate state driver's license before employment, along with a clean driving record and reliable transportation.

Are you ready to invest in your future at KDC?

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