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Service Coordinator

2 months ago

Tempe, Arizona, United States The Miner Corporation Full time

About The Miner Corporation

The Miner Corporation is a leading provider of service and equipment solutions, with a strong presence across the country. Our company is known for its fast-paced and dynamic environment, where innovation and customer satisfaction are at the forefront of everything we do.

Job Summary

We are seeking a highly skilled Service Coordinator to join our team. As a Service Coordinator, you will play a critical role in ensuring that our customers receive prompt and efficient service on their material handling equipment. This is an in-office position that requires strong organizational and communication skills, as well as the ability to work effectively in a fast-paced environment.

Key Responsibilities

  • Order Management
    • Effectively manage time and work-flow for multiple work orders & service calls for the field service technicians.
    • Review and process service requests, geographically dispatching an appropriate technician with proper skill set, paperwork, parts, and information.
  • Customer Communication
    • Strong organizational skills enabling effective communication with customers and technicians to ensure service calls are complete and when required, following up with technicians and other departments to finalize repairs, ensuring total customer satisfaction.
  • Planned Maintenance
    • Scheduling Planned Maintenance with customers.
  • Documentation and Reporting
    • Documenting all pertinent information within service/invoicing software for each applicable job, as well as completing various forms, billing, reports, logs, records, etc.
    • Prepare and maintain accurate records and data associated with the responsibilities of the department.
  • Team Collaboration
    • Work with the Service Manager to keep the service department informed of unusual circumstances or the need for additional assistance in order to facilitate and finalize repairs.
  • Repair Communication
    • Ensure quoted repairs are communicated thoroughly before the service technician is dispatched. For example: Informing of scope of work; Time allotted; Equipment required; etc.
  • Work-in-Progress Monitoring
    • Proactively monitoring the service technicians' Work-in-Progress (WIP) to ensure timely completion of jobs and accurate customer invoicing.
  • Vehicle Maintenance
    • Maintaining vehicle maintenance documentation.

Requirements

  • Minimum 2 years' experience in a customer service environment.
  • Mechanical or technical background is a plus.
  • Excellent communication skills, both written and oral. Able to communicate effectively with management and customers – both internal and external.
  • Professionalism in an office environment as well as on the phone.
  • Ability to thrive in a fast-paced, technology-driven, service environment.
  • Proven organizational and planning skills.
  • Ability to prioritize and handle multiple projects.
  • Basic knowledge of accounting processes.
  • General computer skills with experience in Microsoft Office Products such as: Outlook; Excel; and Word. Also, experience with office operations and equipment including: computers/laptops and keyboards; fax machines; photocopiers; and telephone systems / cellular telephones.
  • Needs to be a team player and work well with others.
  • Needs to be a self-starter and work with little or no supervision.
  • Able to work overtime when assigned and/or required.
  • GED or High School degree required.
  • The selected candidate will be required to pass a criminal history background check.