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Service Coordinator

2 months ago

Tempe, Arizona, United States The Miner Corporation Full time

About The Miner Corporation

The Miner Corporation is a leading provider of service and equipment solutions, with a strong presence across the country. Our company is known for its fast-paced and dynamic environment, where innovation and customer satisfaction are key.

Job Summary

The Service Coordinator is a critical role within our organization, responsible for ensuring seamless communication and coordination between our field service technicians and customers. This position requires strong organizational skills, attention to detail, and excellent communication abilities.

Key Responsibilities

  • Order Management
    • Effectively manage time and work-flow for multiple work orders & service calls for the field service technicians.
    • Review and process service requests, geographically dispatching an appropriate technician with proper skill set, paperwork, parts, and information.
  • Customer Service
    • Ensure that customers receive prompt and professional service, with clear communication and updates throughout the process.
    • Strong organizational skills enabling effective communication with customers and technicians to ensure service calls are complete and when required, following up with technicians and other departments to finalize repairs, ensuring total customer satisfaction.
  • Planned Maintenance
    • Scheduling Planned Maintenance with customers, ensuring that their equipment is properly maintained and running efficiently.
  • Documentation and Reporting
    • Documenting all pertinent information within service/invoicing software for each applicable job, as well as completing various forms, billing, reports, logs, records, etc.
    • Prepare and maintain accurate records and data associated with the responsibilities of the department.
  • Collaboration and Communication
    • Work with the Service Manager to keep the service department informed of unusual circumstances or the need for additional assistance in order to facilitate and finalize repairs.
    • Ensure quoted repairs are communicated thoroughly before the service technician is dispatched. For example: Informing of scope of work; Time allotted; Equipment required; etc.
  • Quality Control
    • Proactively monitoring the service technicians' Work-in-Progress (WIP) to ensure timely completion of jobs and accurate customer invoicing.
  • Additional Responsibilities
    • Maintaining vehicle maintenance documentation.
    • Perform other duties as assigned by department manager.

Requirements

  • Minimum 2 years' experience in a customer service environment.
  • Mechanical or technical background is a plus.
  • Excellent communication skills, both written and oral. Able to communicate effectively with management and customers – both internal and external.
  • Professionalism in an office environment as well as on the phone.
  • Ability to thrive in a fast-paced, technology-driven, service environment.
  • Proven organizational and planning skills.
  • Ability to prioritize and handle multiple projects.
  • Basic knowledge of accounting processes.
  • General computer skills with experience in Microsoft Office Products such as: Outlook; Excel; and Word. Also, experience with office operations and equipment including: computers/laptops and keyboards; fax machines; photocopiers; and telephone systems / cellular telephones.
  • Needs to be a team player and work well with others.
  • Needs to be a self-starter and work with little or no supervision.
  • Able to work overtime when assigned and/or required.
  • GED or High School degree required.
  • The selected candidate will be required to pass a criminal history background check.