Account Manager

1 month ago

Salem, United States Trustwell Full time
Job DescriptionJob DescriptionSalary: $70k-$75k/annually + Commission

Account Manager

FLSA: Full Time | Exempt | Salaried

Reports to: Director of Account Management


TRUSTWELL , headquartered in Salem, Oregon, is nationally recognized as the leading developer of nutritional analysis and labeling software and databases for top food manufacturers, food professionals, and dietitians for over 35 years. TRUSTWELL has recently partnered with Riverside Company as a prized investment of Riverside’s high-powered Microcap fund; A worldclass sponsor with over $7 billion in assets under management and a best-in-class track record of scaling mid-sized companies, that will propel further growth into the future.


TRUSTWELL is looking for ambitious, energetic professionals who enjoy a fast-paced team environment filled with challenges and career growth opportunities in a rapidly growing tech firm. Our successful employees are sales and service-oriented people with integrity and commitment toward a common goal of excellence. Read on to discover how to pursue career opportunities with us. TRUSTWELL offers great jobs, great pay, great benefits, and a great place to work.


Job Scope:

The Account Manager (AM) will represent TRUSTWELL to oversee a base “book” of existing fortune 500 food, Beverage and Supplement Manufacturing clients. The individual will work strategically to retain, grow, and optimize the relationship. The AM is responsible for achieving quarterly revenue quotas through upsell, cross-sell strategies, in addition to maintaining customer relationships, including retention, generating referral leads, resolving complaints and issues, while building strong customer relationships. The AM is also responsible as the communication conduit between management and customers.


Essential Duties & Responsibilities: 

  • Drive growth in recurring sales subscriptions and software maintenance programs to achieve quarterly revenue targets
  • Cultivate relationships with existing accounts
  • Heart of a servant who will go above and beyond to exceed expectations of our customers
  • Demonstrate agility and adaptability as new challenges arise
  • Provide product consulting for existing customer accounts
  • Proactive communication with customers to drive adoption, retention, and growth
  • Help ensure Recurring Sales transactions are properly processed and maintained within CRM
  • Communicate clearly and professionally verbally, in writing, and via video conference calls
  • Work within sales and marketing software systems to maintain accurate sales data


Required Skills/Abilities:

  • Strong track record of achieving quarterly revenue growth targets
  • Demonstrated success in managing a territory of accounts with a revenue quota
  • Effective verbal, written, and interpersonal skills
  • Proficiency in Salesforce.com, Jira, Salesloft, and Linkedin Sales Navigator
  • Strong negotiation and service skills
  • Organized and driven to maximize revenue with every customer
  • Work effectively within Sales Team
  • Deadline and detail-oriented
  • Ability to work productively in a remote environment


Education/Experience:

  • Bachelor's Degree in Business, Management, or similar; required. 
  • Minimum of 3+ years of similar experience in a SaaS software sales or food industry; nutrition compliance operations; required. 


How to Stand Out:

  • Experience using Genesis R&D
  • Background in food & beverage, nutrition, regulatory compliance, and/or related industry
  • Track record of Account nurturing success
  • Experience with Salesforce, Salesloft, Linkedin Sales Navigator and other sales enablement platforms
  • Knowledge of SaaS software sales and APIs


Total Rewards Package:

  • Competitive Compensation (base + commission); commensurate on experience. 
  • Full healthcare benefits, including medical, dental, and vision. 
  • Supplemental benefits, including STD, LTD, HSA, 401k, etc.
  • Responsible Time Off (PTO) + Holiday Pay
  • Excellent culture, growth opportunities, plus much more... 


What to expect - the Hiring Process 

  • Phone Screen - Human Resources
  • Interview with Hiring Manager
  • Peer Interview
  • Interview with Chief Customer Officer
  • Potential Hiring Assessment
  • Offer of Employment (Background Screening/References)


Trustwell is an equal employment opportunity employer committed to hiring and retaining a diverse workforce. Applicants receive fair and impartial consideration without regard to race, sex, sexual orientation, gender identity, color, religion, national origin, age, disability, veteran status, religion, or other legally protected class. If you need accommodation for any part of the employment process due to a medical condition, or any disability, please contact a member of our human resources team. 


Acceptable Background and References Required; Upon any conditional offers made by Trustwell. Equal Opportunity Employer/ DFWP/ Affirmative Action


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