General Manager with Sales Experience
1 month ago
- Bonus based on performance
- Opportunity for advancement
- Paid time off
- Signing bonus
- Training & development
Health, Wellness and Fitness General Manager with Sales Experience
Our Mission
To deliver the most comprehensive assisted stretching program in the world using the patent pending Stretch Zone state of the art stretching equipment and stretching protocols to improve the lives of other with our stretch programs.
General Manager's Role
The General Manager (GM) is the team and business leader, responsible for fostering an environment that inspires and motivates those they serve. In this role the GM will lead and supervise with integrity, humility, and consistency, modeling the behavior expected from others.
The General Manager is responsible for the successful operations and financial accountability of the studio. The GM orchestrates the delivery of superior customer service, achievement of employees, customer satisfaction, and performance relative to studio objectives. The GM executes the implementation strategy and ongoing management of companywide standards for key operational activities, programs, and goals. The GM regularly communicates with the owner as scheduled and when necessary. The GM provides leadership, direction, and support to all direct reports. They will protect the integrity of the Stretch Zone brand by ensuring every studio member receives the highest quality service and experience at all times.
The ideal candidate is an energetic business-minded professional who has a passion for wellness and seeks an opportunity to make an impact by helping people live a more active lifestyle. This candidate is motivated and skilled at achieving financial targets, meeting operational budget goals, implementing company policy, and coaching and supervising team members. If this sounds like you, we want you on the team
Note that this role will require new hire to attend and pass a two-week training and certification program, where they learn our modalities, operations, and sales methods.
Required Knowledge, Skills, and Abilities
- Positive minded with a results-driven orientation
- Strong sales background with a high closing ratio
- Ability and willingness to follow a business plan and associated playbook
- Ability to achieve desired monthly revenue and production results
- Ability to articulate variances in revenue/sales/expenses versus budget.
- Ability to think critically and solve unexpected problems quickly
- Maintain high ethical standards and appropriate professional image
- Strategic contributor in long and short-range planning
- Effective listening skills necessary to foster an inclusive environment
- Excellent written and verbal communication
- Successful people management skills
- Strong computer skills
- Ability to manage and drive all revenue from membership sales
- Implement and support company sales programs to generate new sales
- Monitor daily sales activities
- Achieve required weekly appointment goals
- Achieve required lead goals for the week
- Ensure proper capturing and reporting of sales and operations data
- Maximize member retention
- Build relationships with members to support retention
- Ensure implementation of standard policies and procedures for business and financial management
- Successfully resolve customer service challenges
- Communicate and implement policies and procedures to team members
- Ensure quality and timely execution of required role responsibilities
- Staff planning and schedule management
- Ensure team members are knowledgeable about services and programs available to members and prospective members
- Support personnel-related problems or difficulties by following studio procedures and required documentation
- Hold regular team meetings to communicate progress to goals
- Communicate effectively by holding individual meetings with all studio team members
- Provide an inspirational environment that welcomes honest feedback from team members to ensure a quality, inclusive, diverse, and equitable working environment
- Prior SALES and LEADERSHIP experience in one of the following roles is REQUIRED: Store/Studio Manager, Certified Personal Trainer / Coaching, Fitness Coach, Health & Wellness Professional, Physical Therapy, Healthcare Industry, Athlete, Exercise Science, Sports or Fitness Professional, Sports Medicine
- Connect with people by building relationships with passion and have compassion to improve the lifestyle and wellness of others
- Continuously improve knowledge of service and use proven, corporate stretching and sales techniques
- Hospitality experience is a plus
- Degree in Health, Wellness, & Fitness field, e.g., Physical Therapy, Kinesiology, Fitness Management, Exercise Science or related type college level anatomy and physiology course work is a plus.
- Availability for 2 weeks of mandatory Stretch Zone training
- Base Salary starting at $40,000 annually
- Additional monthly compensation varies with membership sales incentives and studio revenue bonus
- Paid stretching certification and sales training
- High-energy exciting atmosphere
- Career growth opportunities
- Continuing education opportunities
- Paid Time Off
- Full Time Position
- Monday thru Friday
- Saturdays as required
- Event participation as required
- We have two Stretch Zones studios in St. Augustine and one studio in Palm Coast
- Stretch Zone provides clients with Flex-ability for Life by using our proprietary stretching method and our patented stabilization system.
- Stretch Zone seeks to improve clients health and wellness.
- Stretch Zone studios offer a welcoming environment, knowledgeable staff, and comfortable equipment, all of which allow clients to relax and fully benefit from our methods.
- Stretch Zone uses a patented strap system and proprietary tables to stabilize muscles, our certified stretch practitioners deliver a life-changing stretch experience.
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