Program Assistant

1 month ago

Lawrence, United States Greater Lawrence Community Action Council Full time
Job DescriptionJob Description

Job Summary:

The Program Assistant is responsible for coordinating intake and referral activities between the Merrimac Valley Relief Fund (MVRF), Weatherization (WAP) and Heartwap Programs, the Appliance Management Program (AMP), and the HEAP) program for both English and Spanish-speaking low-income applicants who are seeking conservation measures to help reduce heating costs.

Essential Functions/Key Responsibilities:

  • Coordinate client intake by making client appointments between MVRF, Heartwap, WAP, and AMP.

  • Answer the phone and field client questions for, MVRF Heartwap, WAP, and AMP.

  • Meet with clients as they come in and help them get the appropriate services between Heartwap, WAP, and AMP.

  • Maintains client records

    • Maintains accurate documentation of service objectives and outcomes as well as other services in accordance with program and agency guidelines.

    • Maintains client-related data and case notes in the data system as required by the program.

    • Prepares case management-related reports including but not limited to outcomes, challenges, successes, etc.

  • Support and referral services

    • Provides financial assistance by referring clients to the MVRF program and other special programs.

    • Assists in completing applications.

    • Organizes educational workshops

    • Helps perform outreach to the community which will require some night and weekend assignments

  • Assist Case Management Specialist in writing up proposals and submitting for appropriate approvals.

  • Must maintain accurate client/contractor files, data entry for MVRF, HWAP/WAP and perform general office duties as required.

  • Ensures compliance with all agency policies.

  • Other as required by the position

Skills & Qualifications:

High school diploma or GED equivalent is required.

  • Must have some experience in general office procedures.

  • Must be people-oriented, have good interpersonal and telephone manners, verbal and written communication skills.

  • Must have good organizational skills and a strong attention to detail.

  • Ability to communicate effectively in both English and Spanish is required.

  • Must have a working knowledge of all office machines, filing systems and a willingness to be trained in changing office procedures.

  • Must have a suitable CORI & SORI completed within the first thirty (30) days of employment

  • Ability to work effectively with and meet the needs of people from a diverse range of backgrounds, cultures, and identities, including underserved communities and people from the different racial groups, socioeconomic statuses, nationalities, and languages that make up GLCAC’s clientele, to support the agency’s mission of building a more diverse, equitable and inclusive organization for employees and clients alike.

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