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Help Desk II

2 months ago

Madison, United States Codeworks L.L.C Full time
Job DescriptionJob Description

Codeworks is an IT Services firm headquartered in SE Wisconsin, known for our strong commitment to quality and for our direct client relationships.

Who We’re Looking For:We are seeking a Help Desk II professional to join our team for a contract assignment with a government agency in Madison, WI. This role involves providing essential IT support services, including Identity and Account Management (IAM) for internal staff and public users of government applications.Responsibilities:
  • Provide 1st and 2nd Tier computer support for internal staff.
  • Manage and deploy computers, ensuring compliance with security and operational protocols.
  • Perform Identity and Account Management (IAM) services, including password resets, account unlocks, and user authentication.
  • Handle software service requests and troubleshoot IT issues (hardware, software, network).
  • Utilize security tools and IAM tools to manage public user accounts securely.
  • Support and manage computer devices (laptops, desktops) and ensure software compliance (Windows 10/11, Microsoft Office 365, Adobe products, etc.).
  • Collaborate with team members and escalate issues as necessary to meet service level agreements (SLAs).
  • Document all support activities and maintain accurate records using ticketing and call management systems.
Qualifications:
  • 3+ years of experience providing IT support in a professional setting.
  • 3+ years of experience working with Microsoft Office Suite.
  • 3+ years of experience in Identity management administration.
  • Experience with a web-based telephony system is a plus.
  • Experience verifying confidential account credentials is a plus.
  • Experience with conference room technology is a plus.
  • Previous experience working within government environments is desirable.
  • Bachelor's degree in Information Technology or related field preferred.
  • Certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or equivalent are a plus.
  • Strong interpersonal skills and ability to communicate technical concepts effectively to non-technical stakeholders.
  • Proven ability to work independently and prioritize tasks effectively in a dynamic environment.
Note: The successful candidate will be required to adhere to standard working hours and must be available for all scheduled meetings and workload requirements.

About Codeworks: Codeworks has over 25 years of experience serving Fortune 1000 companies in Wisconsin as well as our client's national locations. Our recruiting team excels at evaluating, advising, and connecting IT professionals with new opportunities that will satisfy their expectations regarding income and opportunity for growth. At Codeworks, we're committed to diversity, equity, and inclusion in our workforce and beyond. We believe in equal opportunities and value the unique perspectives that every individual brings to our team. Join us in creating an inclusive, innovative, and collaborative workplace where your talents can thrive.
Codeworks is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, or national origin.

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