Office Support Specialist

3 months ago

Houston, United States SRG Stairs Full time
Job DescriptionJob Description

SRG Stairs of SRG Ventures is a leading construction services company specializing in stairs, floors, and blinds for the residential home builder market. We are currently seeking a full-time Office Support Specialist, also known at SRG Stairs as, Customer Service Representative (CSR),to join our growing team.

The Customer Service Rep is a member of the Stairs Team, and together are accountable for meeting the monthly, quarterly, and annual revenue and sales goals of the company.

The Rep is responsible for establishing and maintaining profitable relationships with customers on behalf of the company by taking personal and complete responsibility for each customer contact and by ensuring that all customer requirements are met.

The Rep is responsible for supporting the company vision and mission. They will be in contact with current and prospective customers and are in a position to influence their satisfaction and our company prosperity; this position requires tact, sensitivity, and professionalism.

DUTIES AND RESPONSIBILITIES:

  • Manage and build relationships with existing customers, build relationships with customer personnel and learn their processes and operating systems.
  • Screen and onboard new subcontractors, as well as manage and build relationships with existing subcontractor base.
  • Ensure subcontractor compliance with schedules and company processes, evaluate performance and provide feedback, and escalate issues to management, as appropriate.
  • Assist with sales presentations and preparing marketing materials and flyers.
  • Organize workflow to meet customer deadlines.
  • Coordinate and schedule job installations.
  • Process customer orders in a courteous, efficient, and timely manner.
  • Communicate effectively with the General Manager and the Sales Team informing and updating them regularly to guarantee that sales and customer objectives are met.
  • Manage the fulfillment process from submission to invoice.
  • Manage telephone calls professionally, efficiently and with good communication skills.
  • Process sales orders, invoices, and installer invoices for accuracy as well as in a timely manner.
  • Effectively present and discuss the products and services of the company with current and prospective customers in a way that conveys an image of quality, integrity, and superior understanding of customer needs.
  • Attend to customer questions, complaints, and concerns immediately, and facilitate satisfactory resolution.
  • Understand and appropriately use the company pricing system and policies.
  • Support Customer Sales through service, education, and effective problem solving. Involve appropriate team members as needed.
  • Regularly uses and applies independent judgement and decision making within the scope of the respective job function.
  • Other duties as assigned.

Key Job Details:

  • Competitive base pay between $40k-$43k/year
  • Eligible for medical, dental, and vision insurance after 60 days
  • Eligible for 401(k) with company match after 1 year
  • Eligible for vacation and holiday pay during first year
  • And more

Minimum Qualification Requirements:

  • High school diploma or equivalent GED
  • Five years working in a same or similar capacity; or
  • An equivalent combination of education and experience
  • Must pass a criminal background check and drug/alcohol screen (post employment offer)

Equal Opportunity Employer

  • Office Support Specialist

    1 week ago

    Houston, Texas, United States amazing grace health care services Full time

    Office Support SpecialistWe are seeking a meticulous Office Support Specialist to enhance our operational efficiency. In this position, you will undertake various clerical and administrative responsibilities to ensure the seamless functioning of our organization.Key Responsibilities:Draft and prepare a variety of documents and communicationsOrganize...

  • HVAC Office Assistant

    1 month ago

    Houston, United States Gilbert' Air Specialist Full time

    Job DescriptionJob DescriptionWe are searching for a perceptive, creative administrative manager to oversee office operations and work in direct correlation with the General Manager. The administrative manager will develop, review, and improve policies, systems, and procedures; and generally, ensure the office operates smoothly and efficiently.To succeed as...

  • Office Support Specialist

    4 days ago

    Houston, Texas, United States Real Gems Corp Full time

    Position OverviewThe Office Support Specialist is responsible for managing phone communications, performing data entry tasks, and maintaining records related to refunds.Key Responsibilities:Manage incoming phone callsKeep an accurate log of refundsGenerate reports utilizing Excel and demonstrate proficiency in various Excel functionsRespond to customer...

  • Legal Office Support Specialist

    1 week ago

    Houston, Texas, United States Burnett Specialists Full time

    Job OverviewWe are seeking a Legal Office Support Specialist to provide essential administrative assistance on a temporary basis. This role is crucial in maintaining the efficiency of our legal operations.Position: Legal Office Support SpecialistLocation: Central Business DistrictContract Duration: 3 weeks or more (subject to change based on team needs).Key...

  • Insurance Sales Support Specialist

    1 week ago

    Houston, Texas, United States New York Life - Houston General Office Full time

    Job OverviewWe are seeking a dedicated Insurance Sales Support Specialist to join our team. In this role, you will be tasked with addressing inquiries and concerns in a courteous and prompt manner, establishing office protocols to enhance our operations, coordinating appointments and company events, managing office supplies, and promoting our brand through...

  • Insurance Sales Support Specialist

    1 week ago

    Houston, Texas, United States New York Life - Houston General Office Full time

    Job OverviewWe are seeking a dedicated Insurance Sales Support Specialist to join our team. In this role, you will be tasked with addressing inquiries and concerns in a courteous and prompt manner, establishing office protocols to enhance our operations, coordinating appointments and corporate events, managing office supplies, and promoting our brand through...

  • Insurance Sales Support Specialist

    5 days ago

    Houston, Texas, United States New York Life - Houston General Office Full time

    Job OverviewWe are seeking a committed Insurance Sales Support Specialist to enhance our operations. In this role, you will be responsible for efficiently addressing client inquiries and concerns, streamlining office workflows, coordinating appointments and travel arrangements, managing inventory of office supplies, and elevating our brand presence through...

  • Accounting and Office Support Specialist

    4 days ago

    Houston, Texas, United States i3 Verticals Management Services, Inc. Full time

    Job OverviewPOSITION TITLE: Accounting and Office Support SpecialistEMPLOYMENT STATUS: Salary Non ExemptDIVISION: Public Sector FinanceREPORTING TO: Director of Finance, Public SectorSUPERVISORY ROLE: NoneWORK LOCATION: FlexibleTRAVEL REQUIREMENTS: Minimal (0-10%)KEY RESPONSIBILITIES:Respond to phone inquiries in a timely and professional manner, directing...

  • Administrative Support Specialist

    6 days ago

    Houston, Texas, United States Liberty Personnel Services, Inc Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Administrative Support Specialist to join our team at Liberty Personnel Services, Inc. As an Administrative Support Specialist, you will be responsible for providing exceptional support to our staff and ensuring the smooth operation of our office.Key ResponsibilitiesConference Room...

  • Insurance Sales Support Specialist

    1 week ago

    Houston, Texas, United States New York Life - Houston General Office Full time

    Job OverviewWe are seeking a committed Insurance Sales Support Specialist to enhance our operations. In this role, you will be responsible for addressing client inquiries and concerns in a timely and professional manner, optimizing administrative workflows, coordinating appointments and travel arrangements, managing inventory of office supplies, and...

  • Administrative Support Specialist

    6 days ago

    Houston, Texas, United States Liberty Personnel Services, Inc Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Administrative Support Specialist to join our team at Liberty Personnel Services, Inc. As an Administrative Support Specialist, you will be responsible for providing administrative support to our team, ensuring the smooth operation of our office.Key ResponsibilitiesConference Room...

  • Insurance Sales Support Specialist

    5 days ago

    Houston, Texas, United States New York Life - Houston General Office Full time

    Job OverviewWe are seeking a committed Insurance Sales Support Specialist to enhance our operations. The role involves efficiently managing client inquiries and concerns, streamlining office workflows, coordinating appointments and travel arrangements, overseeing inventory, and representing our brand at community functions and through various communication...

  • Office Technology Support Specialist

    4 weeks ago

    Houston, United States TEKsystems Full time

    Description: The User Support Specialist supports the local office and working in conjunction with other offices to support the Firm’s Partners and C-Suite Executives. The OTS department manages the Firm’s user IT, software, hardware, AV, and telephone support providing a white glove service for the Firm’s local users. The role will require a...

  • Office Technology Support Specialist

    3 weeks ago

    Houston, United States TEKsystems Full time

    Description: JOB SUMMARY & OBJECTIVES The User Support Specialist supports the local office and working in conjunction with other offices to support the Firm’s Partners and C-Suite Executives. The OTS department manages the Firm’s user IT, software, hardware, AV, and telephone support providing a white glove service for the Firm’s local users. The...

  • Office Support Specialist

    1 week ago

    Houston, Texas, United States The Hunton Group Full time

    Position OverviewThe Hunton Group is in search of a meticulous Administrative Assistant to provide support across various facets of our Rentals division. This role is essential in managing tasks related to financial operations, invoicing, payroll, and sales assistance. The successful candidate will collaborate closely with team members and offer support...

  • Office Support Specialist

    5 days ago

    Houston, Texas, United States Ceres Terminals Full time

    Job SummaryCeres Terminals is seeking a highly organized and detail-oriented Administrative Assistant to provide general office support for the Union Employee Transitional Duty Program and operations clerical activities and tasks.Key ResponsibilitiesAdministrative Support: Provide administrative assistance to the Union Employee Transitional Duty Program,...

  • Office Support Specialist

    2 days ago

    Houston, Texas, United States ENGIE Full time

    About the RoleWe are seeking a highly skilled and organized Administrative Assistant II to join our ENGIE North America Global Business Support (GBS) team. As a key member of our team, you will provide essential administrative support, ensuring a positive and professional first impression for visitors and stakeholders.Key ResponsibilitiesProvide...

  • IT Support Specialist

    5 days ago

    Houston, Texas, United States Safeguard Global Recruiting Full time

    POSITION SUMMARY:We are looking for a Level One IT Support Specialist to provide exceptional technical assistance to our users. This role is pivotal in ensuring that our staff can effectively utilize technology to achieve their goals.The IT Support Specialist will be an integral part of our IT department, working under the guidance of the IT Manager for...

  • Legal Support Specialist

    1 week ago

    Houston, Texas, United States law office of marc a. metze Full time

    Position OverviewWe are looking for a Legal Support Specialist to provide essential assistance to our legal team. This role is crucial in ensuring that our attorneys can effectively meet their professional obligations.Key Responsibilities:Perform comprehensive research to aid in legal cases.Assist in the preparation and evaluation of legal documents.Gather...

  • IT Support Specialist

    5 days ago

    Houston, Texas, United States Safeguard Global Recruiting Full time

    OVERVIEW:We are looking for a Level One IT Support Specialist to provide exceptional technical assistance and support within our organization. This position, reporting to the IT Manager of Cloud and Security, is ideal for an enthusiastic individual eager to enhance their skills in a vibrant and fast-paced environment. The IT Support Specialist will play a...