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Operations Supervisor- Holland Civic Center Place
4 months ago
OPERATIONS SUPERVISOR - Holland Civic Center Place
Sports Facilities Management, LLC
LOCATION: Holland, MI
DEPARTMENT: OPERATIONS
REPORTS TO: OPERATIONS MANAGER
STATUS: PART-TIME (NON-EXEMPT)
ABOUT THE COMPANY:
Holland Civic Center Place is a banquet, recreation, entertainment and event destination focused on improving the health and economic vitality of Holland, MI. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.
Holland Civic Center Place is a member of The Sports Facilities Companies (SFC) and is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.
SFC was awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.
POSITION SUMMARY:
The Operations Team Lead provides the first point of contact for all guests. This Team Member is expected to provide excellent guest service to all stakeholders and help cultivate a memorable event experience. There will be game day responsibilities for home volleyball and basketball games. This position will also have a large role in supporting daily operations, facility upkeep, and leading operations shifts.
PRIMARY RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:
- Perform operating procedures relating to events and programs
- Support all aspects of game day operations for home volleyball and basketball games
- Effectively lead Operations Team shifts
- Assist in performing preventative maintenance work
- Assist with monitoring quality control of vendor performance
- Consistently communicate issues and relevant updates to direct supervisor
- Greet all guests and stakeholders according to our Guest 1st Service model standards
- Act as a liaison between the venue and the guests
- Assist with ensuring all buildings under management scope are clean, safe, and guest-ready
- Help maintain and keep inventory of department asset
- Assist in making sure all game day equipment is in proper working order
- Adhere to all facility and SFM policies and procedures
- Adhere to all local, state, health and safety laws
- Perform additional duties as requested by management
MINIMUM QUALIFICATIONS:
- Flexible work schedule (e.g., nights, weekends, holidays and long hours) and regular attendance necessary
- Excellent communication skills, both verbal and written
- 1-2 years of event execution and experience
- Ability to maintain focus in a high-volume, fast-paced environment
- Must have excellent guest service skills
- Must be detail-oriented and have outstanding organizational skills
- Ability to multi-task, prioritize, and remain calm and focused in difficult and stressful situations
- Must be respectful and friendly
- Must work well with others
- Must take personal initiative for the betterment of the team and venue
- Commitment to the safety and well-being of others
WORKING CONDITIONS AND PHYSICAL DEMANDS:
- Must be able to lift 50 pounds waist high
- May be required to sit or stand for extended periods of time whether indoors or outdoors, and squat, stoop or bend
- Facility has intermittent noise
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