Client Relations Specialist

1 month ago

Foster City, United States QuinStreet Full time
Job DescriptionJob Description

Powering Performance Marketplaces in Digital Media

QuinStreet is a pioneer in powering decentralized online marketplaces that match searchers and "research and compare" consumers with brands. We run these virtual- and private-label marketplaces in one of the nation's largest media networks.

Our industry leading segmentation and AI-driven matching technologies help consumers find better solutions and brands faster. They allow brands to target and reach in-market customer prospects with pinpoint segment-by-segment accuracy, and to pay only for performance results.

Our campaign-results-driven matching decision engines and optimization algorithms are built from over 20 years and billions of dollars of online media experience.

We believe in:

  • The direct measurability of digital media.
  • Performance marketing. (We pioneered it.)
  • The advantages of technology.

We bring all this together to deliver truly great results for consumers and brands in the world's biggest channel.

Job Category:

A Client Relations Specialist provides operational and transactional support to 360 Finance clients of all business life cycles. This support includes the entire financing duration of a home improvement project for client interactions delivered via the Contact Center work distribution channels.

Responsibilities

  • Receive calls from clients (lenders, contractors, and consumers) over the phone to source any and all needs related to 360 platform programs
  • Research inbound requests in a timely manner to sustain, maintain, and enhance our client relationships
  • Listen to our customer's concerns, solve problems, answer questions and work with them to find a resolution while showing empathy
  • Because every customer is different, we expect you to take the initiative to truly understand our customers current challenges, solve them, and use your expertise to proactively help them avoid future challenges
  • Conduct outbound follow up and engage internal departments, when needed, to fully resolve complex and/or escalated service requests
  • Ensure each client has a positive experience with our company – service first
  • Build strong working relationships to address and support client needs
  • Complete required paperwork and documentation at the end of each day within all system(s)
  • You may be asked to participate in special projects, assume new responsibilities and adjust priorities as requested
  • Handle complex workmanship/contractor complaints, including the proper situational assessment and applicable escalation to Management.
  • Adherence to company compliance rules and financial institution regulations
  • Ability to cross-train on additional skills in the development path to increase financing-brokered originations

Qualifications

  • High School Diploma required, or equivalent; some college education preferred
  • 4+ years in Call Center Service; Client Advocacy or Account Management experience preferred
  • 2+ years of Sales, financial or banking sectors, or, home improvement experience preferred
  • Excellent verbal, written, and listening skills
  • Spanish bilingual preferred
  • Working knowledge of Microsoft Office products
  • Strong attention to detail
  • Excellent communication skills, a love for talking to people, and the ability to WOW customers
  • Relentless drive to own the customer's problem and ability to think outside of the box to resolve them
  • Excels in high-tempo settings and is adept at juggling multiple tasks, including muti-task using technology
  • Ability to adapt to change and work well in a fast-paced environment
  • Proficiency in team-based endeavors and joint projects
  • Positive attitude and a willingness to learn and grow

The expected hourly rate for this position is $16/hr to $22/hr. This hourly range is an estimate, and the actual hourly rate may vary based on the Company's compensation practices. The hourly rate may be adjusted based on applicant's geographic location. This position is eligible to participate in the Company's standard employee benefits programs, which currently include health care benefits.

#LI-REMOTE

QuinStreet is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, national origin, pregnancy status, sex, age, marital status, disability, sexual orientation, gender identity or any other characteristics protected by law.

Please see QuinStreet's Employee Privacy Notice here.

  • Client Relations Specialist

    1 month ago

    Foster City, United States QuinStreet Full time

    Job DescriptionJob DescriptionPowering Performance Marketplaces in Digital MediaQuinStreet is a pioneer in powering decentralized online marketplaces that match searchers and "research and compare" consumers with brands. We run these virtual- and private-label marketplaces in one of the nation's largest media networks.Our industry leading segmentation...

  • Client Relations Specialist

    3 months ago

    Foster City, United States Modernize Home Services Full time

    Job DescriptionJob DescriptionCompany OverviewAt Modernize (a QuinStreet division) our mission is to simplify home improvement by inspiring motivated homeowners and connecting them with qualified contractors. Our foundation is based on 10 years as a driving force as Home Improvement Leads in online lead generation – connecting homeowners with...

  • Client Relations Specialist

    3 days ago

    Panama City, Florida, United States GEICO Local Office Panama City Full time

    Client Relations SpecialistWe are seeking a dedicated professional to join our team as a Client Relations Specialist at GEICO Local Office Panama City. This role offers a unique opportunity to represent one of the leading automobile insurance providers in the region, focusing on delivering outstanding customer service and sales expertise.Position OverviewThe...

  • Client Relations Specialist

    3 days ago

    Carson City, Nevada, United States Lydia Romero - State Farm Agent Full time

    Become a Part of Our Team as a Client Relations SpecialistAre you enthusiastic about delivering outstanding client support and assisting individuals? If this resonates with you, we invite you to consider a position with Lydia Romero - State Farm Agent as a Client Relations Specialist. In this capacity, you will prioritize cultivating robust connections with...

  • Client Relations Specialist

    1 week ago

    Ellicott City, Maryland, United States DreamCrafters Management Full time

    Position OverviewAt DreamCrafters Management, we prioritize the needs of our clients within the service industry. Our Client Relations Specialists play a crucial role in enhancing community engagement by promoting the diverse offerings of our partners. In this role, you will contribute to crafting and delivering outstanding client experiences. Whether it’s...

  • Client Relations Specialist

    1 week ago

    Missouri City, United States Adven Group LLC Full time

    Job OverviewPosition: Client Relations SpecialistJob Type: Full-TimeWorking Hours: Monday through Friday, 8:00 a.m. to 5:00 p.m.Summary:Adven Group LLC is on the lookout for a committed and skilled Client Relations Specialist. The successful candidate will play a pivotal role in managing client interactions, collaborating with internal teams, and ensuring...

  • Client Relations Specialist

    1 week ago

    Kansas City, Missouri, United States CommunityAmerica Credit Union Full time

    Overview:CommunityAmerica Credit Union is a registered investment advisor and broker-dealer, dedicated to providing a wide range of financial planning and investment services to our members across the nation. As a subsidiary of CommunityAmerica, we prioritize understanding and addressing the unique financial needs of our members throughout their financial...

  • Client Relations Specialist

    1 week ago

    Kansas City, Missouri, United States The Mail Center KC Full time

    Job OverviewWe are looking for a Client Relations Specialist to enhance customer satisfaction and support our operations. This role involves welcoming clients as they arrive and offering detailed information regarding our products and services. Additionally, you will be tasked with organizing and replenishing the sales area.Key Responsibilities:Address...

  • Client Relations Specialist

    4 days ago

    Garden City, New York, United States Sean Mccarthy - State Farm Agent Full time

    Job OverviewPOSITION SUMMARY:As a Client Relations Specialist at Sean McCarthy - State Farm Agent, you play a crucial role in our operational success and client satisfaction. Your primary focus is to enhance our agency's growth through strong client connections and by serving as a bridge between client requirements and agency services.Our workplace is...

  • Client Relations Specialist

    1 week ago

    Park City, Utah, United States Outlets Park City Junction Commons Full time

    OverviewAs a Client Relations Specialist, you will be equipped with proficient computer skills and will play a pivotal role in engaging with consumers and tenants effectively. The ideal candidate will demonstrate exceptional communication abilities and foster positive interactions with all levels of internal management, staff, ownership, external clients,...

  • Client Relations Specialist

    4 days ago

    Garden City, New York, United States Sean Mccarthy - State Farm Agent Full time

    Job OverviewPOSITION SUMMARY:As a Client Relations Specialist at Sean McCarthy - State Farm Agent, you play a crucial role in our operational success and customer satisfaction. Your primary focus is to foster strong relationships with clients while serving as a bridge between their needs and our agency's offerings. By effectively marketing relevant products...

  • Client Relations Specialist

    4 days ago

    Garden City, New York, United States Sean Mccarthy - State Farm Agent Full time

    Job OverviewPOSITION SUMMARY:As a Client Relations Specialist at Sean McCarthy - State Farm Agent, you play a crucial role in our operational success and customer satisfaction. Your primary focus is to foster strong client relationships while serving as a key link between client requirements and our agency's various departments. You enhance customer...

  • Client Relations Specialist

    1 week ago

    Kansas City, Missouri, United States Glass Lewis Full time

    Position OverviewAs a Client Relations Specialist, you will oversee the comprehensive management of both client-facing and internal processes on a daily basis. Your responsibilities will include:Client Documentation: Customizing, organizing, and managing client documents to ensure accuracy and relevance.Account Management: Setting up customer accounts,...

  • Client Relations Specialist

    1 week ago

    Plain City, Ohio, United States Consolidated Employer Services Recruiting Full time

    Job OverviewTHE CANDIDATE:Are you someone who thrives on assisting others? Do you possess the ability to manage multiple responsibilities while maintaining a professional phone demeanor? We are expanding our team and are in search of a coachable individual who is detail-oriented, approachable, and capable of working autonomously. Our ideal Client Relations...

  • Client Relations Specialist

    4 days ago

    Oklahoma City, Oklahoma, United States Enterprise Mobility Inc Full time

    Position OverviewEnterprise Mobility Inc. is a leading provider in the automotive rental and leasing sector, recognized for its commitment to excellence and employee satisfaction. We are dedicated to achieving our vision of becoming the most trusted mobility service provider in the industry.The Client Relations Specialist plays a crucial role in ensuring a...

  • Client Relations Specialist

    6 days ago

    Kansas City, Missouri, United States Budget Rent A Car Full time

    Position Overview:Budget Rent A Car is seeking a dedicated Client Relations Specialist to join our administrative team. This role is essential in ensuring a high level of customer satisfaction and operational efficiency.Key Responsibilities:Manage customer inquiries and support through phone communication.Conduct follow-ups on accounts to enhance customer...

  • Client Relations Specialist

    1 week ago

    Ashland City, Tennessee, United States Barry Segroves - State Farm Agent Full time

    Become a Key Member of Our Team at Barry Segroves - State Farm AgentPosition OverviewWe are a dedicated State Farm Insurance Agency in search of an enthusiastic and customer-focused professional who excels in engaging with clients. If you aspire to manage your own enterprise, establish yourself as a reliable consultant in your locality, and guide a team,...

  • Client Relations Specialist

    1 week ago

    Traverse City, Michigan, United States GFL USA Full time

    Position Overview: The Client Relations Specialist will play a pivotal role in promoting and selling GFL's solid waste management solutions to various businesses and industrial clients. This position involves managing both outbound communications and incoming inquiries from customers in a professional and courteous manner. The specialist will also support...

  • Client Relations Specialist

    1 week ago

    Carson City, Nevada, United States Salsbury Industries Full time

    Job OverviewWe are looking for dedicated Client Relations Specialists to enhance our Customer Service Division. Ideal candidates should exhibit a proactive demeanor, possess a strong work ethic, and demonstrate the ability to effectively promote our products. Candidates must be articulate, enthusiastic, and exhibit outstanding telephone communication...

  • Veterinary Client Relations Specialist

    1 week ago

    Redwood City, California, United States Ethos Veterinary Health Full time

    Veterinary Client Relations SpecialistAbout Our Organization:At Ethos Veterinary Health, we are proud to be a leader in the veterinary field, merging expertise and innovation to provide exceptional care for animals. Our commitment to advancing animal health is unwavering, and we invite you to be part of our mission.Position Overview:We are seeking a...