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Client Relations Specialist

2 months ago

Carson City, Nevada, United States Salsbury Industries Full time
Job Overview

We are looking for dedicated Client Relations Specialists to enhance our Customer Service Division. Ideal candidates should exhibit a proactive demeanor, possess a strong work ethic, and demonstrate the ability to effectively promote our products. Candidates must be articulate, enthusiastic, and exhibit outstanding telephone communication skills.

Key Responsibilities:

  • Address customer inquiries through various channels including phone, email, and chat.
  • Ensure accurate, valid, and comprehensive information is provided using appropriate methods and tools.
  • Maintain and update customer records following interactions.
  • Facilitate order processing and quotations.
  • Acquire and uphold knowledge of our product offerings.
  • Adhere to communication protocols, guidelines, and policies.

Required Qualifications:

  • Minimum of 3 years experience in a customer service role.
  • Exceptional verbal and written communication abilities.
  • Collaborative team player with a positive outlook.
  • Strong attention to detail.
  • Excellent organizational skills with the capacity to manage multiple tasks.
  • Proficient in Microsoft Office applications (Outlook and Word).
  • High school diploma; additional education is advantageous.

Benefits Offered:

  • 401(k) plan
  • Health insurance coverage
  • Dental insurance options
  • Vision insurance availability
  • Paid sick leave
  • Paid vacation time
  • Paid holidays
  • A dynamic and challenging work environment with opportunities for advancement
  • Competitive salary package
Company Overview

Established in 1936, Salsbury Industries is recognized as the leading manufacturer and distributor of mailboxes and lockers.