Front Desk Host

3 months ago

Colorado Springs, United States Kinship Landing Full time
Job DescriptionJob Description

Compensation: $15 per hour / Part Time
Reports to: Front Desk Supervisor
Perks: Paid Time-Off, Paid Volunteerism, Onsite F&B and Hotel Discounts

Do you crave the freedom to use your hospitality superpowers to make a las6ng impact? We are a values-driven company that is fueled by courage, trust, generosity, community and adventure. The Kinship Host will have the unique opportunity to help create an outstanding hospitality experience for our guests.

Position Summary:

  1. Provides administrative and front desk support to guests of the hotel

  2. Assists management in day-to-day operations

Are you ready to be outrageous?

How to be Impactful:

The Kinship Host helps to create a positive experience for guests from the moment they enter our hotel. The Kinship Host is personable, service-oriented, organized, high capacity, and adaptive. The Kinship Host exudes an op6mis6c, energized, positive lifestyle and has a knack for helping others feel great about themselves.

A Day in the Life:

  • Maintains and builds a strong sense of community, integrity, and brand for all who visit the hotel. Embodies outrageous hospitality.

  • Helps perform administrative tasks and execute pre-opening projects prior to the hotel being operational.

  • Acts as the first point of contact for guests during check-in and assists with any issues guests may experience during their stay.

  • Performs guest check-ins and check-outs and acts as a front desk host.

  • Helps guests in building itineraries for delightful Colorado Springs experiences.

  • Willing to learn and become fluent in PMS systems and task management software.

  • Maintains cleanliness of hotel lobby and retail area.

  • Develops a thorough knowledge of the hotel room amenities, type of rooms, services of hotel, menu offerings, etc.

  • Serves as a community ambassador.

  • Maintains relationships within the community and has knowledge of local information in regards to restaurants, shops, clubs, salons, trails, gyms, car rental agencies, shuttle services, outdoor recreation, area attractions, etc.

  • Serves in an administrative support capacity.

  • Promotes the property within the hotel, travel industry, and local community; excellent at networking.

  • Performs other duties or special projects as assigned by Leadership.

Must Haves:

  • Positive and friendly attitude.

  • Flexible schedule (mornings, evenings, weekends, and holidays included).

  • Committed to outrageous hospitality and guest service.

  • Excellent organization and 6me management skills.

  • Embodies teamwork and a willingness to go above and beyond.

  • Excellent written and verbal communication skills.

  • Ability to lift up to 50 lbs and remain standing for an extended period of time.


Experience and Qualifications:

  • Previous hotel reception experience is desired.

  • Demonstrated success in a customer-focused environment.

  • High School diploma is required.

  • Knowledge of Colorado Springs cultural + outdoor recreation opportunities preferred.


Additional information:

  • Working days - Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday (availability to work any day of the week including holidays)

  • Proud to be an employer that provides equal opportunity in employment to all associates and applicants

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