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Front Desk Agent
4 weeks ago
Our NEW Homewood Suites and Tru by Hilton Colorado Springs Airport is Hiring We’re getting ready to welcome our guests and want you to join us Come be a part of something amazing
Job Summary: As a Front Desk Agent, you will be the first point of contact for our guests and ensure they have a welcoming and memorable experience. You will handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
Key Responsibilities:
- Greet guests with a warm and friendly demeanor upon arrival and departure.
- Manage check-in and check-out processes efficiently.
- Handle guest inquiries and provide information about the hotel, rooms, amenities, and local attractions.
- Answer and direct incoming phone calls promptly and professionally.
- Handle guest complaints and resolve issues in a timely and efficient manner.
- Process payments and manage billing accurately.
- Maintain a clean and organized front desk area.
- Assist with reservations and cancellations.
- Coordinate with housekeeping and maintenance to address guest requests and issues.
- Provide excellent customer service to ensure guest satisfaction.
Qualifications:
- High school diploma or equivalent.
- Previous experience in customer service or hospitality is preferred.
- Strong communication and interpersonal skills.
- Ability to multitask and work in a fast-paced environment.
- Proficient in using hotel management software and basic computer skills.
- Professional appearance and demeanor.
- Ability to work flexible hours, including weekends and holidays.
- Strong problem-solving skills and attention to detail.
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