Front Desk Agent

4 weeks ago


Colorado Springs, United States Kudos, LLC Full time
Job DescriptionJob Description

Our NEW Homewood Suites and Tru by Hilton Colorado Springs Airport is Hiring We’re getting ready to welcome our guests and want you to join us Come be a part of something amazing

Job Summary: As a Front Desk Agent, you will be the first point of contact for our guests and ensure they have a welcoming and memorable experience. You will handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.

Key Responsibilities:

  • Greet guests with a warm and friendly demeanor upon arrival and departure.
  • Manage check-in and check-out processes efficiently.
  • Handle guest inquiries and provide information about the hotel, rooms, amenities, and local attractions.
  • Answer and direct incoming phone calls promptly and professionally.
  • Handle guest complaints and resolve issues in a timely and efficient manner.
  • Process payments and manage billing accurately.
  • Maintain a clean and organized front desk area.
  • Assist with reservations and cancellations.
  • Coordinate with housekeeping and maintenance to address guest requests and issues.
  • Provide excellent customer service to ensure guest satisfaction.

Qualifications:

  • High school diploma or equivalent.
  • Previous experience in customer service or hospitality is preferred.
  • Strong communication and interpersonal skills.
  • Ability to multitask and work in a fast-paced environment.
  • Proficient in using hotel management software and basic computer skills.
  • Professional appearance and demeanor.
  • Ability to work flexible hours, including weekends and holidays.
  • Strong problem-solving skills and attention to detail.

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