Operations Supervisor

Days Off: Saturday, Sunday

Shift: Office Day

Insurance Benefits: Dental, Life, Long-term Disability, Medical (no premiums/payroll deductions for employee coverage)

Other Benefits: Employee Assistance Program (EAP), Flexible Spending Account (FSA), ORCA card subsidy, Paid Time Off (34 days per year), Retirement Plan

About DESC:

DESC (Downtown Emergency Service Center) is a nonprofit organization working to help people with the complex needs of homelessness, substance use disorders, and serious mental illness achieve their highest potential for health and well-being through comprehensive services, treatment, and housing. Our vision is a community where no person is abandoned, ignored, or experiencing homelessness.

As the region's leading provider of services to multiply disabled adults who have experienced chronic homelessness, DESC serves almost 2,000 people each day. Our integrated service model is designed to help people secure and maintain appropriate, safe and affordable housing. DESC is recognized nationally and regionally as an innovator in developing solutions to homelessness.

JOB DEFINITION:

The Hobson Place Operations Supervisor is a key member of the leadership team, providing oversight of ongoing building related projects and tasks serving 177-unit Permanent Supportive Housing project housing formerly homeless adults with disabilities. In addition, the Operations Supervisor performs cleaning and minor repair tasks, and coordinates with Hobson staff, Maintenance and Facilities staff, other agency staff, and outside vendors to keep Hobson Place and grounds sanitary, safe, and smoothly functioning.

MAJOR DUTIES AND RESPONSIBILITIES:

• Work cooperatively and effectively with other staff, tenants, neighbors, vendors, and outside partners as part of the Hobson leadership team to ensure building-wide safety and security, and to support tenant success.
• Assist Project Manager with program operation tasks as assigned.
• Coordinate with Janitorial Supervisor to ensure adequate janitorial coverage and provide back-up janitorial support as needed.
• Coordinate with maintenance, janitorial, Hobson Clinic and other relevant DESC staff to ensure the timely acquisition of necessary supplies and materials for cleaning, minor maintenances, and other operational needs.
• Perform high quality cleaning and minor repair tasks in all areas of assigned facilities, including, but not limited to, individual apartments, common areas, offices, storage and trash rooms, equipment rooms, stairways, elevators, kitchens, laundry rooms, lounges, bathrooms, showers, alleys, sidewalks, roofs, and decks or patios.
• Respond to emergencies, initiate emergency maintenance actions, clean up debris, water, etc., and contact necessary supervisors / team to do emergent triage.
• Be proficient in the monitoring and use of building fire safety, surveillance, and electronic entry systems and provide feedback to leadership team for staff follow up.
• Be proficient in monitoring building water usage data and provide feedback to leadership team for staff follow up.
• Provide Operational Support for unit remediation and maintenance efforts, including preparations for annual funder inspections, in close collaboration with Project Manager, Project Coordinator, Clinical Support Specialists, clinical supports and Facilities supervisors.
• Create and manage a schedule of unit inspections, ensure proper notices are posted, and generate and manage related work orders, in close collaboration with the leadership team.
• Coordinate with outside vendors to establish and maintain a schedule of pest inspections, post notices and manage vendor access, and provide operational support for follow-up preparations and treatment.
• Initiate appropriate responses to maintenance requests. Generate and track work orders to ensure timely completion.
• Complete basic routine maintenance, such as caulking, replacing light bulbs and switch plates. Repair basic building systems consistent with skill level and as assigned.
• Monitor facilities and equipment for damage and unsafe conditions. Enter work orders and report concerns to Project Manager. Coordinate with PM and relevant Facilities & Maintenance staff and/or vendors for repair or extensive cleaning needs or maintenance work not within personal skill level.

OTHER DUTIES & RESPONSIBILITIES:

• Manage all building operations in the absence of other leadership and clinical staff.
• Ensure all interactions with tenants are consistent with DESC Mission and Core Values.
• Participate in staff meetings and training.
• Other duties as assigned.

MINIMUM QUALIFICATIONS:

• One year janitorial/maintenance experience or one year in an operations role in DESC PSH (Permanent Supportive Housing) or shelter program or similar non-DESC site.
• Proficiency with using computers and/or electronic work order systems.
• Demonstrated ability to successfully coordinate and organize multiple stakeholders to complete complex tasks.
• Have or acquire within the first three months knowledge of basic unskilled maintenance tasks, and ability to assess and triage maintenance requests.
• Basic understanding of homelessness and various characteristics of the homeless adult population.
• Ability to communicate and work effectively with people of diverse backgrounds and identities.
• Ability to work effectively with tenants displaying a wide range of unpleasant and/or bizarre behaviors.
• Ability to organize workload and complete duties with minimum direct supervision.
• A willingness to be flexible and work cooperatively with coworkers to accomplish all team responsibilities.
• Commitment to the philosophy and mission of DESC’s Permanent Supportive Housing and to the principles of equity. Subscription to a philosophy of cooperation and continuity across programs and of consideration and respect for clients.
• Be able to pass a Washington State Criminal background check.

PREFERRED QUALIFICATIONS:

• One year of supervisory experience.
• Experience in human services, preferably working with adults challenged by economical disadvantages, homelessness, mental illness and/or Substance Use Disorder (SUD).
• Current Washington State Driver’s License, insurable driving record, ability to drive agency van and transport tenants.
• Bilingual

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee will be required to stand for long periods, climb stairs, sit, communicate with other employees, required to lift and carry items weighing up to 40 pounds and to operate computer hardware systems. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

EQUAL OPPORTUNITY EMPLOYER:

DESC is committed to diversity in the workplace, and promotes equal employment opportunities for all staff members and applicants. The Agency will not discriminate against any employee or applicant for employment on the basis of race, creed, color, sex, gender, sexual orientation, age, national origin, caste, marital status, or the presence of any sensory, mental or physical disability in any employment practice, unless based on a bona fide occupational qualification. Minorities and veterans are encouraged to apply.