Concierge (Full-Time)

1 week ago

Austin, United States AT&T Hotel & Conference Center Full time
Job DescriptionJob Description
Come join our team as our next Concierge at the AT&T Hotel and Conference Center, located in the heart of the UT campus Hook'em

 
Principle Responsibilities & Position Purpose:
To provide assistance and services to guests in order to ensure that their arrival, departure and in-house experience is pleasurable and informative.
Colleagues turning moments into memories for our guests by being ambassadors for our hotel and our community. Being part of a cohesive team that is knowledgeable whose insight into their destination’s best offerings will create a personalized and memorable guest experience.

*Please scroll all the way down on this Job Description, to see details on where to apply directly.
 
ESSENTIAL FUNCTIONS
  1. Provide information on hotel’s dining facilities and make reservations.
  2. Offer suggestions and make reservations for guests at other restaurants.
  3. Will be fully knowledgeable about local restaurants, their offerings, price ranges, etc., and be able to direct guests to those restaurants.
  4. Able to give directions
  5. Arrange for tickets to sporting events or theatre performances
  6. Obtain information on flight schedules and make or confirm airline reservations
  7. When guests require additional information not readily available, will make calls and inquiries to locate needed information.
  8. Will be responsible for guest credit card information and scheduling for guests
  9. Offer engaging service as appropriate for the guest – directions, map transport, dining, contacts, etc.
  10. Provide information about outside stores, parks, sports and recreational facilities, etc.
  11. Inform guests about all forms of ground transportation and make arrangements
  12. Will report all complaints about hotel services and facilities immediately and in accordance with hotel policy and follow through to ensure they have been resolved
  13. Knowledgeable about all hotel amenities
  14. Assist guests with luggage retrieval and storage
  15. Coordinate luggage delivery and holding for queued guests with Guest Services team
  16. Develop and maintain contacts and professional working relationships with the community, hospitality & service partners in the area
  17. Maintain communication of up to date, accurate information between guests, staff, management and our hotel partners on a daily basis
  18. Liaise with all departments to ensure a seamless guest experience
  19. Participate in monthly departmental communication and educational meetings
  20. To be conversant with all hotel promotional programs (guest related)
  21. Ensure cleanliness of concierge desk
  22. Answer phones following Hotel’s telephone etiquette standards
  23. Welcomes and assists guests’ according to PLATNIUM SERVICE Standards.
  24. Providing an excellent first impression to guests
  25. Greets all guests courteously, using the guest’s name whenever possible.
  26. Demonstrates PLATNIUM SERVICE Standards in all interactions.
  27. Remains observant and responds to each guest who passes through lobby.
  28. Follows Occupational Health & Safety regulations.
  29. Reports suspicious people, behavior, and vehicles to Security
  30. Ensures adherence to Code of Ethics

OTHER DUTIES
Assimilate into The AT&T Executive Education & Conference Center Family, the PLATINUM SERVICE culture through understanding, supporting and participating in all elements of PLATINUM SERVICE. Demonstrate working knowledge of the service standards.

Regular attendance in conformance with the standards, which may be established by Flik from time to time, is essential to the successful performance of this position.

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.
 
  • Ability to arrive to work on time and when scheduled.
  • Ability to stand on feet up to 8 hours a day and work in a fast-paced environment
  • Must possess outstanding guest services skills, professional presentation and sophisticated communication skills
  • Must be able to handle a multitude of tasks in an intense, ever-changing environment.
  • Must be flexible in terms of working hours.

QUALIFICATION STANDARDS
EDUCATION
High school diploma or equivalent vocational school
  • Previous Hotel Concierge experience an asset
  • Strong knowledge of the city and culture an asset
  • Interest or membership in Les Clef’s d’Or highly encouraged
  • Must possess a professional presentation
  • Must possess outstanding guest services skills, sophisticated verbal & written communication skills
  • Computer literate in Microsoft Windows applications required
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Ability to work well under pressure in a fast paced environment
  • Ability to work cohesively as part of a team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times
EXPERIENCE LICENSES OR CERTIFICATES
Driver’s License required. (I have questions regarding how stringent we are on this for this position)

GROOMING
All team members must maintain a neat, clean and well-groomed appearance (specific standards available).

OTHER
Proficient in the English language (verbal & written), second language is an asset.

The Benefits working at AT&T Hotel and Conference Center and FLIK/Compass:
  • Paid Vacation Days (after 90 days of employment)
  • Annual Merit Increases
  • 11 Paid Holidays (after 90 days of employment)
  • Ride the Bus for Free
  • Free Daily Shift Meals
  • Lockers & Locker Rooms with Showers
  • Discounted Monthly UT Garage Parking
  • Discount Gift Shop offerings
  • Referral Bonus $
We are owned by UT Austin and managed by Compass Group North America, a diversity growth-oriented organization. Our goal is to improve the quality of work life by using fair and consistent treatment and providing equal growth opportunities for ALL associates. EOE & AA Employer M/F/D/V.

AT&T Hotel and Conference Center participates in E-Verify. Applicants must have valid and legal work authorization in the United States.
 

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