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Concierge Associate

2 months ago

Austin, Texas, United States Worth Ross Management Co Inc Full time
Job Summary

We are seeking a highly motivated and detail-oriented Concierge Associate to join our team at Worth Ross Management Company. As a key member of our staff, you will be responsible for providing exceptional customer service to our residents, guests, and vendors.

Key Responsibilities
  • Customer Service: Communicate effectively and demonstrate good customer service skills to residents, guests, vendors, and other staff members.
  • Needs Assessment: Identify and clarify the residents' needs and desires, answer questions, and provide solutions.
  • Service Improvement: Seek ways to improve the services we provide, or add additional services, by listening to resident comments, observing their usage, and making recommendations to management.
  • Access Management: Assist residents in scheduling access for authorized vendors to provide services within units.
  • Confidentiality: Maintain resident and guest privacy, and the organization's reputation, by always keeping information confidential.
  • Emergency Response: Understand and react quickly and effectively to any emergency.
  • Work Environment: Maintain a safe and secure work environment for all residents, guests, and staff. Follow established safety guidelines and immediately report all hazardous conditions or equipment safety issues to General Manager.
  • Department Reputation: Enhance department and organizational reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments.
  • Record Keeping: Accurately maintain daily shift notes into Building Link system.
  • Package Management: Receive packages & deliveries and log in Building Link system, organize packages for delivery, and deliver to residents as schedule permits.
  • Resident Relations: Respond to resident concerns and complaints in a professional and caring manner. Follow up and try to resolve all such concerns and complaints. Elevate issues to Lead Concierge or AGM if necessary/appropriate.
  • Special Services: Manage resident relations to ensure a consistently high level of service, including timely and complete resolution of resident concerns and issues, and coordinating special services and requests.
Requirements
  • Education: High school diploma or equivalent
  • Physical Demands: Ability to lift 30-50lbs, standing, sitting, and walking, ability to work at a personal computer, and ability to quickly and easily navigate the building as required to meet job functions.
  • Communication: Ability to communicate, receive, and exchange ideas and information using both spoken and written word.
Benefits
  • Medical: Medical insurance
  • Dental: Dental insurance
  • Vision: Vision insurance
  • Short Term Disability (STD): Short term disability insurance
  • Long Term Disability (LTD): Long term disability insurance
  • Employee Assistance Program (EAP): Employee assistance program
  • Identity Theft Protection: Identity theft protection
  • Pet Insurance: Pet insurance
  • Retirement: Retirement plan
  • Paid Time Off (PTO): Paid time off