Concierge

3 weeks ago


Austin, United States Associa Full time

Job Description


Job Summary

A Concierge is a customer service employee who works in a hotel, shopping mall, or even in some
corporate office settings. They are the visible point person for the business enterprise and are there
to be available to guests/customers at all times. They may be considered to be upscale, high-end
information desk employees. The Concierge will need a strong familiarity with the surrounding area
to provide directions. They may need to know bus, train, and subway schedules as well. The
Concierge also performs other services for guests/customers, which may involve tasks such as
receiving packages at a hotel for a guest, or ensuring that a guest's dry cleaning is picked up or
dropped off.

Job Duties and Responsibilities

Duties include but are not limited to:

Welcomes guests/new customers to facility. Performs various administrative/managerial tasks in support of facility's mission. Creates a positive experience for guests by attending to needs and answering questions. Other duties as assigned.

Requirements


Knowledge and Skills

Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level. Professional communication skills (phone, interpersonal, written, verbal, etc.). Professional customer service skills. Self-motivated, proactive, detail oriented and a team player. Time management and time critical prioritization skills.

Education and Experience

High school diploma High School Diploma or GED Required 0 -- 3 years of directly related or closely related experience


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