Guest Services Representative

2 weeks ago


Portland, United States Sojourn Suites Full time
Job DescriptionJob DescriptionThe Sojourn Suites Portland Airport is looking for an attentive, engaging, and service-oriented Guest Services Representative to join our team As Guest Service Representative you will represent the hotel to the guest throughout all stages of the guest's stay.  This position is responsible for performing the activities of the front desk including reservations, guest services, and telephone calls.   

Just three miles from Portland International Airport and a short drive to downtown and local attractions. Sojourn Suites offers 198 all spacious suites with ample space to work, get comfortable and relax. Our affordable rates for short trips or extended stays make our location ideal for business travel and visitors to the beautiful Pacific Northwest. Sojourn Suites offers transfers from the airport using Lyft for business; please contact the property with arrival details before travel, using the contact information on the booking confirmation.

Sojourn Suites is managed by Vesta Hospitality, a reputable national hospitality company based in Vancouver, Washington, known for developing and managing exceptional properties. Vesta's vision is to ensure that every individual associated with Vesta benefits from its relationship and has respect for its connections. The mission is simple: Great Teams. Great Experiences. Great Results.

Collaborating with the Sojourn Suites team, our aim is to provide exceptional service to our guests and ensure a quality, comfortable, and convenient stay every time, allowing you to rest easy on your journey.

Benefits 
  • Health, vision and dental insurance
  • 401(k)
  • Vacation and Sick Pay
  • Paid Holidays
  • Employee Referral Program
  • Opportunities for Advancement 
  • Hotel Discounts for you, your friends and family
  • Access to our Talent team to help you reach your career growth goals
Responsibilities 
  • Uses suggestive selling techniques to sell rooms and to promote other services of the hotel and upsells hotel rooms according to hotel standard procedures.
  • Follows all guidelines in regard to guest service, including, but not limited to check-in, taking reservations, processing check out, hanlde special requests and pre-registration
  • Respond promptly to any guests’ inquiries or complaints in a friendly manner and offer alternate solutions if guest demand cannot be met 
  • Demonstrate commitment to servicing our guests by being hospitable and accommodating 
  • Document any guest accidents by completing the accident report form  

Qualifications

  • High School diploma or GED preferred OR 6 months of related experience/training
  • One year of hospitality experience preferred
  • Experience handling cash and credit card procedures 
  • Basic Math skills
  • Attention to detail 
  • Ability and flexibility to work various shifts including evenings, weekends, and holidays

EEO Statement

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.



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