Guest Services Representative

1 week ago

Portland, Oregon, United States La Quinta Inn & Suites - PDX Full time
Job Overview

We are seeking a friendly and professional individual to fill the role of a Front Desk Agent at La Quinta Inn & Suites - PDX. This position offers both morning and evening shifts, with comprehensive training provided on-site.

Position Summary

The Front Desk Agent plays a crucial role in welcoming and registering guests, ensuring exceptional service throughout their stay, and efficiently managing the check-out process. Key responsibilities include guest registration, reservation management, and providing concierge services. The ideal candidate will deliver attentive and courteous service to all guests, while also focusing on maximizing room occupancy and revenue.

Employee Benefits

We value our employees and aim to recognize their contributions. Benefits become available after the introductory period.

Full-Time Employees (30+ hours/week)

  • Paid Time Off (PTO) in accordance with state regulations.
  • Paid Vacation after one year of employment.
  • Eligibility for Medical, Dental, and Vision insurance.
  • Exclusive team member benefits.
  • On-site training programs.

Part-Time Employees

  • Paid Time Off (PTO) as per state requirements.
  • Discounts on hotel stays for team members.
  • Access to on-site training programs.

General Information

This job description is intended to provide a general overview of the position. Additional responsibilities may be assigned by management as needed. The company reserves the right to modify job duties and working hours as necessary. Reasonable accommodations will be provided to qualified individuals with disabilities, as required by law.

Key Responsibilities

  • Engage with guests and colleagues in a warm and service-oriented manner.
  • Maintain a professional appearance and adhere to uniform standards.
  • Ensure consistent attendance in line with company policies.
  • Follow all company guidelines and regulations to promote safe and efficient operations.
  • Greet guests warmly upon arrival, adhering to brand standards.
  • Operate the telephone switchboard effectively, meeting brand performance expectations.
  • Handle guest inquiries regarding hotel services, amenities, and local attractions.
  • Collaborate with team members across departments to ensure smooth operations.
  • Stay informed about rates, packages, and special promotions.
  • Process guest check-ins and check-outs efficiently and courteously.
  • Utilize the Front Desk computer system proficiently.
  • Manage the delivery of packages, mail, and messages to guests.
  • Deliver guest items as requested, ensuring satisfaction.
  • Maintain knowledge of property amenities and local events.
  • Perform additional duties as assigned, contributing to a clean and organized work environment.

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