Guest Services Representative

1 week ago

Portland, Oregon, United States Dossier Full time

About Dossier:

Dossier is dedicated to providing travelers with an immersive experience that reflects the vibrant culture and unique lifestyle of Portland. Our hotel is designed to resonate with the city's artistic spirit, offering guests a sanctuary filled with locally inspired amenities that embody the essence of Portland. Each room and suite is thoughtfully curated to ensure a refreshing stay, inviting guests to explore the rich adventures, culture, and culinary delights the region has to offer.

Overview:

At Dossier, we prioritize Work-Life Balance for our employees through a variety of practices and programs aimed at fostering success both professionally and personally. Our comprehensive benefits package includes:

  • Access to Medical and Dental insurance tailored to your needs
  • Opportunities for personal and professional growth through the Mosaic Learning Center
  • 401K matching to support your financial future
  • Discounted hotel room rates for employees
  • Generous Paid Time Off
  • Employee Assistance Program for personal support
  • Partnerships with major retailers for exclusive discounts
  • And many more perks

Your Role:

We are seeking enthusiastic individuals to enhance our Guest Services team. The ideal candidate will leverage their engaging personality to create a welcoming atmosphere for our guests. As a Front Desk Agent, you will be the primary point of contact for guests, providing essential information about the hotel and the surrounding area.

Key Responsibilities:

  • Deliver outstanding customer service by engaging with guests and showing genuine interest in their needs.
  • Efficiently check guests in and out, ensuring all special requests are noted and fulfilled.
  • Address and resolve guest issues promptly to ensure satisfaction.
  • Promote hotel programs and services to enhance guest experiences.
  • Collaborate with hotel staff professionally, providing necessary information to assist other departments.
  • Maintain knowledge of emergency procedures and policies.
  • Manage house bank and communicate relevant information to the manager on duty.
  • Follow established procedures for financial transactions and assist other departments as required.

Qualifications:

The following qualifications are essential for this role:

  • Ability to handle sensitive information with discretion and professionalism.
  • Strong interpersonal skills to effectively engage with diverse customers.
  • Capability to thrive under pressure, particularly during peak check-in/check-out times.
  • Self-motivated with the ability to work independently.
  • Excellent verbal and written communication skills.
  • Detail-oriented with strong organizational and multitasking abilities.
  • Proficient problem-solving and administrative skills.
  • Ability to quickly learn and accurately execute complex processes.
  • Commitment to excellence and continuous improvement.
  • Strong computer skills and time management abilities.

Availability:

Candidates must be available to work evenings and weekends.

Education and Experience:

A high school diploma or equivalent is required, along with a minimum of one year of experience in guest services or a related field. Previous experience in a high-quality hotel environment is preferred. Multilingual skills are an advantage.

Dossier is an equal opportunity employer, committed to fostering an inclusive environment for all employees.

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