Guest Services Representative

1 week ago

Portland, Oregon, United States Marriott International Inc Full time
Job Number
Job Category Rooms & Guest Services Operations
Schedule Full-Time
Position Type Non-Management

POSITION SUMMARY

Manage all guest arrivals by verifying reservations, allocating rooms, and issuing room keys. Handle various payment methods including room charges, cash, checks, debit, or credit. Oversee all guest departures, addressing any late or disputed charges. Respond to, document, and manage all guest inquiries, messages, requests, or concerns. Collaborate with Housekeeping to monitor room readiness for check-in. Inform guests about parking procedures and coordinate with bell staff or valet as necessary. Provide guests with directions and insights about the property and local attractions. Generate daily reports (number of arrivals, departures), note any special requests, and ensure report accuracy. Complete required cashier and closing reports in the system. Process personal checks and traveler's checks for guests. Count cash drawer at the start and end of shifts. Reconcile and deposit receipts according to accounting guidelines.

Adhere to all company safety and security protocols; report accidents, injuries, and unsafe conditions to management. Follow all company policies and procedures; maintain a clean and professional appearance; protect confidential information; safeguard company assets. Greet and acknowledge all guests in accordance with company standards; anticipate and respond to guest service needs; assist individuals with disabilities; express gratitude to guests sincerely. Communicate with others using clear and professional language; answer phones with appropriate etiquette. Foster and maintain positive working relationships with colleagues. Comply with quality assurance expectations and standards. Stand, sit, or walk for extended periods. Move, lift, carry, push, pull, and place objects weighing 10 pounds or less without assistance. Perform other reasonable job duties as assigned by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No prior experience required.

Supervisory Experience: None required.

License or Certification: None required.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and fostering an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful, and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the Gold Standards of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and guide us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo, and our Service Values. Our promise to you is that we offer the chance to be proud of the work you do and who you work with.

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