Guest Service Representative
2 months ago
- Full-time/Part-Time
- Variable schedule; Must be available weekends and holidays
- $19.11 to $20.86 per hour/DOE
- Paid Time Off & Holiday Pay
- Paycheck Advancement Program
- Hotel travel discounts
- Supplemental Insurance
- Employee Assistance Program
- Subsidized Annual Tri-Met Bus Pass
- Complimentary Parking
- Employee Meals
- Insurance - Medical, Dental, Vision, Life and AD&D
- 401(k) with Employer Match
- Principals of providing customer service including customer needs assessment, meeting quality standards for service and evaluation of customer satisfaction.
- Standard cash handling procedures.
- Actively listen and give full attention to guests, asking questions when necessary to find out how to best meet their needs.
- Communicate effectively in the English language in writing using correct spelling, grammar and rules of composition and verbally by speaking clearly and concisely.
- Add, subtract, multiply and divide quickly and accurately to handle money, give correct change, balance till and prepare cash drops.
- Effectively use standard office equipment such as computers and related software, printers, photocopier, fax and multiple line telephone system.
- Meet attendance requirements with dependability and consistency.
- Maintain a neat and clean appearance to meet hotel standards and represent the hotel positively.
- Manage one’s time in order to meet productivity standards.
- Multi-task and maintain composure and accuracy while handling frequent interruptions.
- High school diploma or equivalent.
- At least one year experience providing customer service directly to the public.
- Must possess a valid driver’s license and driving record that meets company requirements.
Source: Hospitality Online
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