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Overnight Front Desk Agent

4 months ago

Williamsburg, United States Westgate Resorts Full time
Job DescriptionJob DescriptionCompany Description

Starting pay rate: $17 / hour - Use our Daily Pay benefit and get access to your pay as you need it.

Westgate Historic Williamsburg Resort in Williamsburg, Virginia, provides spacious, period-specific accommodations just 0.5 mile from Colonial Williamsburg – allowing you the incredible opportunity to immerse yourself in American history while helping guests experience an amazing vacation getaway. In addition to providing easy access to Colonial Williamsburg, Westgate Historic Williamsburg Resort is located near Busch Gardens Williamsburg and Water Country USA.

Job Description

As a Front Desk Agent, you play a crucial role as the face of hospitality, ensuring every guest's experience at our resort is positive and memorable. Your dedication to excellent customer service and meticulous attention to detail contribute significantly to our establishment's success. 

As a Part-time Front Desk Agent, you will:

  • Greet guests warmly upon arrival, facilitating smooth check-in procedures.
  • Review and correct Front Desk transactions when necessary.
  • Prepare and present audit findings, offering recommendations to management.
  • Create vouchers, run folios, and calculate tapes for all vouchers, ensuring they balance with the daily report, in preparation for the accounting department.
  • Reconcile all credit card transactions and process transfers to the bank.
  • Offer assistance with inquiries regarding hotel amenities, local attractions, and travel guidance.
  • Maintain up-to-date records of room availability and guest accounts for efficient management.
  • Handle billing procedures, including computing bills, collecting payments, and providing change.
  • Take reservations and confirm bookings promptly and accurately.
  • Record and post charges to guest ledgers, including room rates and additional services.
  • Conduct nightly bucket checks to ensure guest satisfaction and comfort.
Qualifications

To excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for someone who shares our commitment.

  • Must be able to lift up to 15 lbs and stand for long periods of time.
  • Must possess excellent customer service skills.
  • High school diploma or general education degree (GED); or one to three months of related experience and/or training; or an equivalent combination of education and experience.
  • Strong written and verbal communication skills with the ability to interact with all levels of team members and guests in an attentive and service-oriented manner.
  • Required to pass a background check, drug test, and provide proof of eligibility to work in the United States.


Additional Information

Why Westgate? 

  • 401K with generous company match
  • Get access to your pay as you need it with our Daily Pay benefit
  • Wellness Programs
  • Fun, family culture
  • Employee Assistance Program (EAP)
  • Exclusive discounts for Team Member (i.e., hotels, resorts, restaurants, entertainment, etc.)
  • Advancement & development opportunities
  • Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.