Casino Host

1 week ago

Airway Heights, United States Kalispel Tribe of Indians - KTEA Full time
Job DescriptionJob Description

Job Description

  • Responsible for monitoring and increasing rated play for hosted players on slots and table games.
  • Communicate with VIP/rated players through telemarketing and letter writing about available services, promotional opportunities and special events.
  • Welcome players in the casino and encourage rated play as well as return visits.
  • Host slot, table games, and marketing promotions and events.
  • Attend player parties and function to help take care of the identified player needs and requests.
  • Complete required reports on assigned player activities and potential.
  • Ensure compliance with the Kalispel Tribe of Indians - State of Washington Gaming Compact, Internal Controls, NIGC Regulations, and Northern Quest Policies and Procedures.
  • Adheres to department policies, procedures, activities and strives to achieve short and long–term goals and objectives for the Host Department
  • Enforces policies and procedures to control and protect the assets of the Kalispel Tribe.
  • Work with other departments to assure the success of VIP events and promotions.
  • Attend marketing planning sessions when scheduled and providing input and proposing improvements to event development and VIP marketing.
  • Displays positive, professional attitude and presentation at all times when communicating with guests and team members.
  • Acts as a resource to guest and casino departments, by maintaining a working knowledge of the Casino’s facilities and special events and advising guests of same.
  • Greets guests on casino floor, establishing rapport with them and providing complimentary amenities.
  • Promotes the success of the Camas Club, by explaining this marketing tool to guests, issuing membership cards and demonstrating the various methods of use.
  • Recruits and signs up potentially new hosted players in the Camas Club each week.
  • Resolves miscellaneous guest complaints, referring the appropriate supervisor or manager when necessary.
  • Prepares correspondence, memos, forms reports and other miscellaneous paperwork, as needed.
  • Determines and facilitates all requirements to ensure successful player development functions/activities, including but not limited to issuing complementary items or service.
  • Maintains a clean, safe, hazard free work environment with area of responsibility.
  • Can be required to be a panelist for the Internal Review Board Process.
  • This job description does not list all of the duties of this position. You may be instructed by management to perform other duties as assigned.

Education, Experience & Other Requirements

  • Associate’s degree (A.A.) or equivalent from two-year college or technical school.
  • 2-5 years of casino host or related service industry experience; or equivalent combination of education and experience.
  • Valid driver’s license

  • Job offer contingent upon successful completion of background check and pre-employment screening.

Hiring Preference: The Kalispel Tribe of Indians is an Equal opportunity employer. Consistent with federal law, the Kalispel Tribe of Indians applies Indian preference in employment. It is the policy of the Kalispel Tribe of Indians to give preference in hiring, promotions, and transfers into vacant positions to qualified applicants in the following order: 1) Kalispel Tribal Members; 2) Spouse of an enrolled Kalispel Tribal Member; 3) enrolled members of other Indian Tribes; 4) all other applicants. At-Will Employment: Employment with the Kalispel Tribe of Indians is at-will and can be terminated with or without cause, and with or without notice, at any time, either at the option of the employee or the Kalispel Tribe of Indians. Drug Testing: The Kalispel Tribe of Indians is a drug free work place. All applicants are subject to drug testing at the time of hire and at unannounced times during employment. Background Investigation: All candidates and employees may be subject to a background investigation.

Kalispel Hospitality: Deliver Kalispel hospitality, find a path to YES, and provide a warm smile and greeting.

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