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Restaurant Host

2 months ago

Maryland Heights Missouri, United States Hollywood Casino St. Louis Full time

Job Summary:

Hollywood Casino St. Louis is seeking a highly motivated and customer-focused Host/Cashier to join our team. As a Host/Cashier, you will be responsible for providing exceptional customer service, managing seating and reservations, and maintaining a clean and organized working environment.

Key Responsibilities:

  • Provide fast, friendly, and professional customer service to restaurant guests and staff.
  • Seat guests in the restaurant according to specified rotation requirements.
  • Maintain proper seating and reservation documentation.
  • Monitor the restaurant for table availability.
  • Keep the designated working area clean and organized, and assist in maintaining the cleanliness of the dining room and cashiering area.
  • Assist wait staff and bus persons in their duties as needed.
  • Complete all assigned closing duties at the end of the shift.
  • Know and promote current casino events and programs, and provide guests with directions to all casino areas.
  • Thank customers, invite them back, wish them luck, and make it easy for them to get back in play.

Requirements:

  • Must be at least 18 years of age.
  • High School Diploma or equivalent.
  • Previous customer service experience in a high-volume operation is preferred.
  • Read, write, speak, and understand English.
  • Excellent customer service and communication skills.
  • Available to work a required schedule, including nights, weekends, holidays, and overtime as needed.
  • Must meet professional appearance standards as prescribed by company policy.
  • Must be able to respond to visual and oral cues.