Casino Guest Services Representative

7 days ago

Maryland Heights Missouri, United States Hollywood Casino St. Louis Full time
About the Role

We are seeking a skilled Poker Host to join our team at Hollywood Casino St. Louis. As a Poker Host, you will be responsible for providing exceptional guest service and ensuring a positive experience for our patrons.

Key Responsibilities
  • Greets guests actively engaged in gaming and assists team members in player identification.
  • Assists in providing guests with hospitality arrangements, including rooms, food, beverages, and special requests.
  • Maintains knowledge of casino, marketing, and poker promotions and tournaments, and encourages guest participation.
  • Assists in resolving guest opportunities and/or conflicts, in fair and equitable manners.
  • Performs tournament transactions and jackpot payouts applicable to approved controls.
  • Attends and aids in the coordination of special events.
  • Exhibits a friendly, helpful, and courteous manner when dealing with customers or fellow team members.
  • Establishes a direct line of communication with all service departments for the purpose of guest service.
  • Maintains the confidentiality of player information.
  • Provides assistance to the acting Supervisor or above as needed.
  • Provides professional representation at internal and external meetings and events.
  • Ensures interactions with internal and external guests follow the guidelines of customer service program.
  • Adheres to all Corporate and local policies, procedures, and operating guidelines.
  • Responsible for ensuring the compliance with all regulatory requirements within area of responsibility and reporting potential issues to management.
Requirements
  • Applicant must be 21 years of age or older.
  • High School Diploma or equivalent.
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
  • Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
  • Must be able to maintain confidentiality and a high level of professionalism at all times.
  • Must have the ability to write reports and business correspondence.
  • Must possess excellent oral and written communication skills.
  • Must have the ability to identify problems, collect data, analyze, and draw valid conclusions.
  • Must have the ability to interpret a variety of instructions.
What We Offer
  • Competitive hourly rate of $15.00.
  • Opportunities for career growth and advancement.
  • A dynamic and supportive work environment.
  • A comprehensive benefits package.

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