Program Assistant, Healthcare Skills Traning Program

2 months ago

Boston, United States Jewish Vocational Service. Full time
Job DescriptionJob Description

Position: Program Assistant, Healthcare Skills Training Program (HSTP)

POSITION SUMMARY: Under the direction of the Manager of Coaching Services, the HSTP Skills Program Assistant supports the HSTP Team and program applicants interested in participating in all training programs offered by the HSTP: Caring for our Seniors: a Nurse's Aide Training, Central Sterile Processing Technician and Building your Career as a Pharmacy Technician Training. The HSTP Skills Program Assistant works collaboratively with funding partners, government agencies, and other entities to identify participants interested in becoming Certified Pharmacy Technicians, CSP technicians, and Certified Nursing Assistants. The Skills Program Assistant is responsible for meeting program enrollment goals, data management, certification exams, collecting required documents (as outlined by funding/employer partner requirements), and following existing and future processes for programmatic needs. This individual must have strong networking, customer service, time management, and project management capabilities, as well as a solid commitment to the program's mission and goals.


ESSENTIAL JOB FUNCTIONS:

Build relationships, collaboration, and teamwork:

  • Evaluate all applicants for program eligibility, funding application completion, tracking and gathering of supporting documentation for externships, create client files,
  • Assist HSTP participants with Licensure, exam scheduling, and required program registrations.
  • Schedule and coordinate program applicant interviews, update programmatic documents and data points, process and track all programmatic referrals, and facilitate program info sessions.
  • Track info session attendance and complete follow-up "next steps" to move applicants through the process.
  • Teach Customer Service (C.N.A.), Preparing to Enter the Workplace (C.N.A.), and Professional Development classes (Pharm Tech)
  • Utilize existing tracking systems: Google Doc, Calendly, Microsoft Forms, Ring Central, SalesForce, Intakes, Folders, Microsoft Teams, and other various platforms) to enter, track, and monitor all programmatic data
  • Prepare and coordinate class orientations and graduation events.
  • Assist all students with completing and submitting the medical paperwork required for employer partners, as well as skills and clinical components.
  • Support and promote the mission and philosophy of J.V.S. both internally and outside the agency
  • Establish relationships with key stakeholders (potential participants, employers, partner organizations, funders) and work collaboratively in a structured and ongoing manner.
  • Work collaboratively with and encourage collaboration between team members to ensure meeting performance goals.
  • Attend and actively participate in staff meetings and team-based projects.


Contribute to program success:

  • Assess the client's educational skills, interests, and aptitude to determine each applicant's fit for the program and ability to benefit.
  • Generate strategy and solutions in response to unforeseen changes, setbacks, and challenges.


Administrative/Communication

  • Ensure that all key program data entered into relevant data tracking systems is accurate and complete
  • Perform other duties as requested

MINIMUM QUALIFICATIONS AND EXPERIENCE:

  • 1-3 years of experience in workforce development or related field, preferably Career Development
  • 1-3 years of experience in working with individuals with barriers to employment strongly desired
  • Strong organizational skills, including creating systems of work
  • Ability to manage projects autonomously
  • Ability to work effectively with staff and diverse groups of clients at all levels of the organization
  • Ability to analyze course outcomes and propose means to achieve desired outcomes, if appropriate
  • Ability to work well under pressure, think independently, and be a problem solver when challenges arise
  • Flexible and adaptable with an ability to readjust plans quickly to handle new problems or concerns
  • Comfort in using digital platforms to communicate with applicants - training is available, but a basic understanding and skill is required
  • Ability to deal tactfully and effectively with
  • Strong Microsoft Office Suite skills required
  • Strong interpersonal, communication, and organizational skills are required.
  • Demonstrated and effective presentation and facilitation skills are required.
  • Knowledge of business networks and web-based resources is preferred
  • Associate's Degree preferred

JVS CULTURE: JVS is strongly committed to diversity and a workplace environment that respects, appreciates, and values employee differences and similarities. By providing and supporting a work culture that fosters and builds upon diversity and its strengths, JVS will better serve our local communities and continue to provide quality services.

JVS is an employment-at-will organization and an equal opportunity employer committed to maintaining a work and learning environment free from discrimination on the basis of sex, race, color, religion, national origin, pregnancy, gender identity, sexual orientation, marital/civil union status, ancestry, place of birth, age, citizenship status, veteran status, political affiliation, genetic information or disability, as defined and required by state and federal laws. Additionally, JVS

prohibits retaliation against an applicant or employee because he or she has engaged in protected activity under the statutes prohibiting discrimination in the workplace.

JVS is an Equal Employment Opportunity Employer. Qualified minorities, women, veterans, sexual orientation, and people with disabilities are encouraged to apply. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. (Posting Purposes: EOE/M/F/D/V/SO)

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