Telecommunications Customer Service Representative

1 month ago


Austin, United States Najlaa Solutions, Inc. Full time $42,000 - $54,000
Job DescriptionJob Description

Najlaa Solutions is actively on the hunt for goal-driven self-starters that are coachable, hard workers, and have an impeccable student mentality, so they can join our team as Telecommunications Customer Service Representatives and advance their careers.

 

We are one of the fastest-growing consulting firms in the area, so we need a self-motivated Telecommunications Customer Service Representative that will provide relevant telecommunications product and service information available to customers in the area, resolve complaints and questions, and assist in the order and sign-up process. With superior communication skills, ingenuity, and a solution-oriented mindset, we dominate the market and execute one-of-a-kind campaigns that result in complete customer satisfaction and leave our clients wanting more. 

To achieve this level of high performance, we know it all starts from the top-down. This is why we have open-door policies in place, conduct daily training sessions, and provide you with a reliable mentor to assist in ongoing leadership development and advancement opportunities. As a result, every day holds the opportunity to become 1% better.

Telecommunications Customer Service Representative Responsibilities:

  • Meet and communicate with customers daily to provide relevant product and service information, document complaints and questions, and process order requests
  • Quickly qualify and build rapport with potential new customers to establish open lines of communication and trust
  • Maintain a positive and empathetic demeanor towards customers at all times
  • Respond promptly to customer complaints and provide timely, effective solutions to maintain superior customer satisfaction levels
  • Become an expert in our product and service knowledge and stay up-to-date with the latest industry trends
  • Keep an accurate record of orders, escalation requests, comments, and complaints and file accordingly
  • Demonstrate enthusiasm and excitement while establishing and maintaining a supportive, positive environment for all team members

Telecommunications Customer Service Representative Requirements:

  • At least 1-2 years of experience in a customer service, sales, or client-facing position
  • Natural communicator with the ability to build rapport and establish trust in a fast-paced setting
  • Ability to stay calm and maintain a solution-oriented mindset when working through challenging situations 
  • Positive attitude with a confident demeanor
  • Superior organization and time management skills with the ability to prioritize multiple projects, responsibilities, and requests
  • Driven by performance and always looking to improve continuously 

Powered by JazzHR

qkOLPQ5VFC



  • Austin, United States Najlaa Solutions, Inc. Full time

    Job DescriptionJob DescriptionNajlaa Solutions is actively on the hunt for goal-driven self-starters that are coachable, hard workers, and have an impeccable student mentality, so they can join our team as Telecommunications Customer Service Representatives and advance their careers. We are one of the fastest-growing consulting firms in the area, so we need...


  • Austin, Texas, United States Najlaa Solutions, Inc. Full time

    Telecommunications Customer Service RepresentativeWe are seeking a highly motivated and customer-focused Telecommunications Customer Service Representative to join our team at Najlaa Solutions, Inc. As a key member of our customer service team, you will be responsible for providing exceptional customer experiences, resolving customer complaints, and...


  • Austin, United States Austin, TX Full time

    Are you a tech-savvy problem solver with a passion for delivering exceptional customer service? Do you have a knack for troubleshooting and a love for all things telecommunications? If so, we have the perfect opportunity for you! Join our team as a Customer Support Representative and be at the forefront of helping our customers navigate their way through the...


  • Austin, Texas, United States STN Promotions, Inc. Full time

    Join Our Team as a Customer Support RepresentativeAre you enthusiastic about assisting clients and have a keen interest in the telecommunications sector? At STN Promotions, Inc., we are looking for a Customer Support Representative to deliver outstanding service to our esteemed customers.Key Responsibilities:Deliver exceptional assistance to clients...


  • Austin, United States Start ASAP! Full time

    The consumer comes first within the hospitality industry and that is no exception at our company. Our Customer Service Representatives help the local neighborhoods by offering products and services from our telecommunications clientele to increase their brand awareness and community outreach. As a Customer Service Representative, you will be a part of...


  • Austin, Texas, United States STN Promotions, inc. Full time

    We are seeking a highly skilled Customer Support Representative to join our team at STN Promotions, inc. as a key member of our customer service department. As a Customer Support Representative, you will be responsible for providing top-notch support to our customers, ensuring their telecommunications products and services are functioning optimally.Key...


  • Austin, Texas, United States Really Communications, Inc. Full time

    About UsREALLY Communications, Inc. is a pioneering company at the forefront of building a decentralized wireless network, ensuring internet access as a fundamental human right. Our mission is to inspire and empower a global community to create a more connected world.Position OverviewWe are seeking a dedicated and tech-savvy Customer Service Representative...


  • Austin, United States Najlaa Solutions Full time

    We are a fast-paced, entrepreneurial firm specializing in customer acquisition and field sales strategies. We are experiencing an upswing in growth as we look to launch a new direct marketing campaign for some of the biggest telecommunications brands in the world. In today's economy, consumers look for ease, accessibility, and the business to come to them....


  • Austin, United States L A K E Enterprises Inc Full time

    Job DescriptionJob DescriptionCustomer Account RepresentativeAre you a hard worker with a drive for success?Do you enjoy meeting and talking to new people every day?Are you searching for a job with a company that will invest in YOU?If so you may be exactly who we're looking for! At L.A.K.E. Enterprises, advancement opportunities are available for any...


  • Austin, Texas, United States DEPARTMENT OF INFORMATION RESOURCES Full time

    Position Overview The Telecommunications Intern role is a unique opportunity for high school students to gain practical experience in the field of telecommunications within a governmental agency. This unpaid internship is designed for students who are currently enrolled in high school and are eager to learn about technology and public service. ...


  • Austin, Texas, United States DEPARTMENT OF INFORMATION RESOURCES Full time

    Position Title:Telecommunications Technician IIOrganization:Department of Information ResourcesJob Overview:The Telecommunications Technician II plays a vital role in supporting the operational needs of the Capitol Complex Telephone System (CCTS). This position is responsible for the installation, maintenance, and troubleshooting of telecommunications...


  • Austin, United States Austin Regional Clinic Full time

    ** Customer Service Representative (MediView)** **Job Category****:** Office & Clerical **Requisition Number****:** MEDIV03713 Showing 1 location **Job Details** **Description** **ABOUT AUSTIN REGIONAL CLINIC:** Austin Regional Clinic has been voted a top Central Texas employer by our employees for over 10 years! We are one of central Texas largest...


  • Austin, United States Start ASAP! Full time

    Are you tired of having the same routine every day? Are you looking for a dynamic, fun-filled business environment? Do you find joy in interacting with people? Are you looking for a growth opportunity? If your answer is yes, then our Customer Service Representative position might be what you are looking for! A2I Enterprise, inc , is a small, but...


  • Austin, Texas, United States ETG Talent Full time

    {"h3": "Job Overview"}We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service/Sales Associate. In this role, you will work closely with clients in various industries, including insurance, nonprofits, and telecommunications, to understand their needs and deliver top-tier service. Key Responsibilities Engage...


  • Austin, Texas, United States STN Promotions, Inc. Full time

    Join Our Team as a Customer Support RepresentativeAre you enthusiastic about assisting clients and have a keen interest in the telecommunications sector? STN Promotions, Inc. is seeking a dedicated Customer Support Representative to be an integral part of our mission to deliver outstanding service to our esteemed customers.Key Responsibilities:Deliver...


  • Austin, United States L A K E Enterprises Inc Full time

    Job DescriptionJob DescriptionEntry Level Customer Sales RepresentativeCandidates with experience in hospitality, restaurant, retail, or other customer-focused industries are encouraged to apply as people skills are essential in this sales role. We offer a high-energy team environment where personal achievements are recognized and rewarded. We're looking...


  • Austin, United States Tandym Group Full time

    A telecommunications company in Austin, Texas is looking to add a new Enterprise Client Services Representative to their growing team in Texas. In this role, the Enterprise Client Services Representative will be responsible for providing customer support related to products and services, including the handling of administrative, audit and billing functions. ...


  • Austin, United States STN Inc Full time

    Our Customer Service Representative help the local markets by offering products and services from our various clientele to increase their brand awareness and customer awareness. As a Customer Service Representative, you will be a part of creating and delivering amazing consumer experiences. Whether it's getting answers quickly, consulting on products with...


  • Austin, Texas, United States The University of Texas at Austin Full time

    Job SummaryThis position provides an excellent opportunity to join the team at The University of Texas at Austin as a Telecommunications Technician. As a key member of our Information Technology Services department, you will be responsible for the installation, maintenance, and repair of telecommunications equipment and systems.Key ResponsibilitiesInstall...


  • Austin, United States Austin Firm Full time $40,000 - $50,000

    Job DescriptionJob DescriptionOur Customer Service Representative help the local markets by offering products and services from our various clientele to increase their brand awareness and customer awareness. As a Customer Service Representative, you will be a part of creating and delivering amazing consumer experiences. Whether it's getting answers...